This is quite simple actually and can be done with just a minor customization.
Compare the database and the transactional value of that assignment field whatever it is, and if the DB. and TR. values do not equal each other, AND the current value (not TR or DB - just the field with no TR. or DB. prefix) is not null, send that notification to whoever you wish to send it to. Joe _____ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Suresh Loganathan Sent: Thursday, May 08, 2014 3:17 AM To: arslist@ARSLIST.ORG Subject: Notification needs to send every assignment changes into task. ** Team, Got new requirement to send a email notification when assignment fields changes from one group to other. In OOB Task having an issue with email notification. if the task has been created by task template(Single template multi purpose, so assignment field is an empty) with out assignment fields that task went to"Staging" status.When the appropriate incident went from In progress that time task will go to"Pending" stays with out assignment entry. After the pending status, i filled the assignee group and name and it's not sending the group and individual notification. Based on this scenario, need to write work flow every time assignment field changes notification will send. Can you please advise how to fix this? Remedy Version 8.1. Regards, SureshLoganathan . _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
