For that matter, this doesn't exist in Change Management as far as I know either. I'm considering building a small custom app with an escalation that runs on its own thread to do this at some point when my work load decreases (hah!) because we have scheduled releases, server OS patches, etc. that would be nice if this type of functionality existed. On a scheduled basis, create a CRQ with a specific template applied to it. It shouldn't be difficult to build no matter where you have it directed to.
Now if you want to get extremely creative, it might theoretically be possible to do something like this with no "coding" if you use SRM and Work Orders as your front end, then use SLM as the replacement for the escalation and find some way to trigger a Push Fields action to the interface_create form, based on a Cost Schedule (this is the part I'm not quite sure how to make happen off the top of my head.) At a minimum, if I did have to code I could do this and use a single Filter. However, all this is in mad scientist territory when it's better to just create a custom application to do this. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Thursday, May 22, 2014 11:17 AM To: arslist@ARSLIST.ORG Subject: Re: Scheduling Incidents / Service Requests ** The concept is part of scheduling that creates a Change. The concept of creating a recurring Incident does not make any sense. How do you know something will break every month. -----Original Message----- From: Thad Esser <thad.es...@gmail.com<mailto:thad.es...@gmail.com>> To: arslist <arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>> Sent: Thu, May 22, 2014 12:12 pm Subject: Scheduling Incidents / Service Requests ** I am being asked to provide scheduling capabilities for certain types of incident requests ("every quarter, automatically create this incident"). Does anything like that already exist for Incidents in version 8.1? I found similar functionality for Asset and SLM, but I'm not seeing anything for Incidents. I can build it easy enough, but would like to leverage something out of the box if it exists. Thanks, Thad _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
