Right, but my question is more on the how to set it up on the server itself or if I should use multiple servers each with it's own instance of the email engine. That's where I'm fuzzy and the documentation isn't there either.
Sent from my iPhone > On Jun 19, 2014, at 6:18 PM, "Grooms, Frederick W" > <frederick.w.gro...@xo.com> wrote: > > If you set up separate inbound mailboxes, each mailbox should have its own > threads > > Fred > > -------- Original message -------- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury > Sent: Thursday, June 19, 2014 4:53 PM > To: arslist@ARSLIST.ORG > Subject: Re: Multiple incoming email boxes > > ** > Thanks Shawn. Let me elaborate further on the issue. > Right now, there's a single email address. This email is receiving both user > requests and also what we call "bulk requests" from event management systems > etc... So what is happening now is that the bulk requests which are high in > number are being processed ahead of the user requests because of the order > that they come in. This is leading to the user experiencing a delay in their > ticket being generated. That is the crux of the issue that we are trying to > figure out the best approach to. Logically, we thought that sending the bulk > requests to a separate email address/mailbox and processing them separately > would help. That is why I am trying to set up multiple boxes. > > -------- Original message -------- > On Thu, Jun 19, 2014 at 4:27 PM, Pierson, Shawn wrote: > ** > The easiest way to do it is that I have distribution lists with just the > inbound Remedy email account, and filter the incoming emails based on those. > > For example, I may have remedyservert...@blah.com and > remedyserviced...@blah.com as two distribution lists that both contain only > the remedym...@blah.com account. When an email to either of those are sent > in (where you have to look at not just the To: line but the CC: line), Remedy > has RBE rules to process them and create an Incident with a Template for the > Server team, Service Desk, or whatever. Since inbound email uses Outlook > profiles it seems like it might be kind of tricky or at least less stable to > set up multiple instances on a single server so I’ve never gone with that > approach. > > Thanks, > > Shawn Pierson > Remedy Developer | Energy Transfer > > -------- Original message -------- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury > Sent: Thursday, June 19, 2014 3:22 PM > To: arslist@ARSLIST.ORG > Subject: Multiple incoming email boxes > > ** > All, > What is the best way to configure the email engine on the server side? I know > you can set up multiple inbound email records in the Email config form but > I'm more interested on the server side. Do I have to have multiple email > engine services installed on the same box? Can I install the email engine on > 2 separate servers? > Thanks.. > > > -- > Tauf Chowdhury > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
