Hello Thomas, Yes you are correct this can be done and works neatly. There are 5 approval process that comes with installation and it highly recommended not to create more approval process with Global. As they are always seen as reference.
You can create more approval process with a new name with specific conditions like for a Normal, Latent, Expedite so on.. Also if you wish you make a all new life cycle vs the OOB life cycle of change you can create that separately and attach the same to a template to use. You can refer this Pulse edition for more details: https://communities.bmc.com/community/bmcdn/bmc_it_service_support/change_process_management/blog/2014/01/27/the-pulse-bmc-remedy-change-management-custom-process-flow Hope this helps. Regards, Kunal On Tue, Jun 24, 2014 at 8:52 PM, Anders, Thomas <thomas.and...@atos.net> wrote: > ** > > Thanks, > > > > Just another quick question: > > ITSM Administration guide states that I can only have one phase active for > a company. > > So if I want to create separate approval processes for one company, but > e.g. different topics, can I then start naming my phases “Topic 1 Review” > and “Topic 2 Review” to get the desired outcome? > > > > > > thanks & br > > thomas > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@arslist.org] *On Behalf Of *Tauf Chowdhury > *Sent:* Tuesday, June 24, 2014 3:31 PM > > *To:* arslist@arslist.org > *Subject:* Re: Setting up sequential approvals within ITSM > > > > ** > > If you just need different mappings and are OK with the out of box flow, > then it's pretty simple because you just have to add/modify approval > mappings for groups and individuals. However, the change approval process > as a whole is a sum of many different parts which means that configuring > each part will need a separate form for you to go in and modify... hence > the complexity. > > > > On Tue, Jun 24, 2014 at 9:23 AM, Anders, Thomas <thomas.and...@atos.net> > wrote: > > ** > > Kunal and Tauf, > > Thank you for your input. I check this one out to see if it fits the > process flow I got, but it looks promising J. I assume I can also apply > this to different groups within the system, not just for individuals. > > A bit besides that: Depending on the complexity this could reach, isn’t > there a more intuitive way to setup process and approval flows? Or is it > just my newbie view on the module that makes it look rather complicated? > > > > thanks & br > > thomas > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@arslist.org] *On Behalf Of *kunal das > *Sent:* Tuesday, June 24, 2014 1:32 PM > *To:* arslist@arslist.org > *Subject:* Re: Setting up sequential approvals within ITSM > > > > ** > > Hello Thomas, > > > > The requirement you have is basically known as Level based approval system. > > > > Steps: > > > > 1. Go to Application Admin Console > Custom Configuration > Change > Management > Approval > Approval Mappings > > > > 2. Open the form in new mode > > 3. Select the Approval Indicator* = Change > > 4. Phase Name = Say for example "Review" > > 5. Add the First and Last name of the Manager A and select the Level* = 0 > > 6. Save > > 7. Follow the same steps till 5 as above for Manager B and select the > Level* = 1 > > 8. Follow the same steps till 5 as above for Manager C and select the > Level* = 2 > > > > Expected Result: When the CRQ reaches the Review phase, Manager A as > approval will trigger. Once approved, then Manager B and then C.. > > > > Hope this helps. > > > > Regards, Kunal > > > > Looking for that extra advantage? > > > > Then take the time to visit > https://communities.bmc.com/communities/community/bmcdn/bmc_it_service_support > where you can meet your peers on the BMC communities, share opportunities & > challenges and realize more value from BMC Remedy products. > > > > BMC Remedy Service Support Communities include : Remedy Service Desk > (Incident & Problem Management), Asset Management, Change & Release > Management, Knowledge Management, Service Request Management, Process > Designer, and IT Business Management. > > > > > > On Tue, Jun 24, 2014 at 2:00 PM, Anders, Thomas <thomas.and...@atos.net> > wrote: > > ** > > Hello list, > > > > Is there an easy way to configure sequential approvers for a change within > ITSM 7.6.03 Change Management? > > Example: Manager A approves à Manager B approves à Manager X approves à > Change can go forward. > > > > I am currently overwhelmed by all the little triggers, buttons and options > the system provides here, any tipps on where to configure this? > > > > Thanks, > > Thomas > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > > -- > *Tauf Chowdhury* > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
