Thanks Joe. I've done much of the customizing on our system myself together with a colleague, and I've supervised all customizing done by external consultants, so I'm 99,9% sure that there is no workflow that deletes anything. That is why I concluded that the record was deleted manually by someone with the Admin role.
Just to be sure, with a notification record on NTE:Notifier but no sign of the related incident, would you come to the same conclusion? Regards, Michael Von: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] Im Auftrag von Joe D'Souza Gesendet: Mittwoch, 25. Juni 2014 16:48 An: arslist@ARSLIST.ORG Betreff: Re: How to find information about deleted records ** Michael, End users that do not have administrator privileges do not have the rights to delete incident or for that matter any AR System records / tickets UNLESS your developers have created workflow for them to do so, or have enabled the Delete menu option on that form. You may want to check which server he/she received that from. It might not be from the production environment but possibly your development or maybe test or QA environments. This would explain why you can't find that same incident ID in the environment you are looking at. Did you check the actual NTE:Notifier form on the server that's missing the incident ticket? If you are indeed looking at the right server, another thing to check for is any modification of workflow that creates entries into the NTE:Notifier form. Look for all workflow on the server that pushes into that form. Another thing to check on is any custom workflow from some other form, that might be sending that notification, and somehow calculating the wrong incident ID in that workflow. Cheers Joe ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, June 25, 2014 9:55 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: How to find information about deleted records ** Michael, Unfortunately, unless you have auditing of some form turned on....the information you are looking for doesn't exist. On Wed, Jun 25, 2014 at 7:43 AM, Nau, Michael <m....@ing-diba.de<mailto:m....@ing-diba.de>> wrote: ** Hi List, one of our users has received an assignment notification via the Alerter (yes, there are still some people using it). The incident ID in the notification does not exist, I've checked in Remedy and queried the database. I also checked whether there has been some mixup between entry_id and incident_number. So all I have is a notification on NTE:Notifier, which leads me to think that the incident was deleted. I've talked to everyone with the admin role, but no one has deleted any records lately. So, what else can I do to solve this? Which form, if any, holds information about record deletion? Regards, Michael _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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