Hi I have seen this in our environment earlier which turned into delay in firing of escalation One is tab polling escalation other i dont remember the name but both related sla"s See to it they are running in pool with less load Will pm the detail asap i get it
Rajesh Nair send from Samsung galaxyS3 On 25 Jun 2014 00:02, "teresa S Fannin" < teresa.s.fan...@accenturefederal.com> wrote: > ** > > All, > > We are on version 7.1 ( going to 8.1 soon). The SLA Service Target > Status colors don’t’ update except for once a day. I did recently have > to add a 24x7 available time entity to all my SLAs and OLAs as a work > around for a time issue with the date 1/1/1970. > > Since the workaround all the times show up correctly, but now the Service > Target Status indicator status is gray until the next day and then it will > be fine. Also the Fields Next Target Date is blank and the SLM Status > is equal to No Service Target Assigned. I thought the target status use > to update every 5 minutes. After Midnight the ones for today will be > corrected. Anybody seen this behavior? > > > > Thanks, > > Teresa Fannin > > > > Accenture Federal Sevices > > BMC ITSM Remedy Lead > > San Antonio, TX > > Office: 210-918-8061 > > Cell: 941-416-2456 > > NEW email: teresa.s.fan...@accenturefederal.com > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
