Hello Remedy Experts, I have 2 Full time positions available supporting a DoD client located at Ft. Meade in MD. These positions will be focusing on the highly customized remedy installation the customer is using. The customer is running an older version of remedy (not exactly sure which version). Most likely it is either a 5.x or 6.x.
To qualify YOU MUST HAVE AN ACTIVE DOD SECRET CLEARANCE. You must also be willing to be 100% on site at Ft. Meade. If you're interested follow the link below to apply or send me your resume directly. PLEASE NOTE THAT WE ARE NOT WILLING TO ACCEPPT RESUMES FROM THIRD PARTYS. IF YOU WORK FOR A STAFFING FIRM PLEASE DO NOT RESPOND. YOUR EMAIL WILL NOT RECEIVE A RESPONSE. https://hire.jobvite.com/j?aj=oygaZfwH&s=ARS_LIST Windward IT Solutions is at the forefront of Service-Centric IT. With strategic consulting, unparalleled technical expertise and our proven Windward Service-Centric IT Road Map, we help our clients align the core competencies of process, organization, information and technology to run the most sensitive and mission-critical IT environments in the world. If you are an experienced Remedy Consultant and are seeking an established, mid-sized company to work with, consider a career at Windward IT Solutions! We offer numerous opportunities to expand your experience in various areas depending upon your aptitude and interests. Our employees are not only passionate and driven, but strive to ensure customer quality is delivered consistently and effectively. As a result of our continued success we are currently seeking to add to our team a BMC Remedy Architect with experience extracting detailed customer requirements and implementing those requirements within BMC Remedy 7.6.04. The consultant will also have the aptitude to lend technical assistance during the analysis, design, and implementation of BMC Remedy Service Management applications. The candidate must have experience and knowledge in deploying core functionality in an out of box BMC Remedy ITSM system; this includes the ability to install the system on multiple server platforms and databases. The characteristics of this position include: a working command of technology and architectural concepts; the ability to perform an analysis of client processes; ability to document and develop workflows for system functionality and customization. The successful candidate will work as part of a team on client engagements with some direct supervision. Position Responsibilities: Work with client management and staff to integrate the client's business objectives, current technical infrastructure, and state of the art technologies into enterprise-wide solutions. Design and/or assess operational processes for effective enterprise wide network and systems technology management. It is not required that you meet each of the requirements listed below to qualify for consideration. A combination of the following elements of education, training and experience providing the required knowledge and skill for successful performance may qualify you for consideration: The successful candidate will possess the following minimum position requirements to be considered for this opportunity: * MUST HAVE AN ACTIVE SECRET CLEARANCE * Work with customer stakeholders to identify, prioritize, and implement configurations or customizations to the existing BMC Remedy ITSM 7.6.04 solution * Review existing BMC Remedy ITSM 7.6.04 solution functionality to identify and determine operational impact of implementing or not implementing enhancements based on industry and learned best-practices for service desk optimization * Review and recommend enhancements to BMC Remedy ITSM 7.6.04-enabled processes, leveraging IT Infrastructure Library (ITIL(r) v3 2011) guidance * Review, Validate, Design, and Deliver various levels of user training and documentation to facilitate consistent and predictable use of the BMC Remedy ITSM 7.6.04 solution by system users * Develop and distribute work instruction-level documentation to graphically depict expected or desired input methods relating to ticket creation and any routing applicable The successful candidate will have demonstrated knowledge or experience in one or more of the areas below. * Minimum of 5 years of hands-on experience implementing, configuring, and customizing BMC Remedy ARS / ITSM systems * A high degree of interpersonal skill in working with various levels of technical and business oriented individuals is required. * Prior experience in a consulting environment is preferred. * Degree in CS, EE or related MIS field preferred Windward IT Solutions is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status. Thanks, Chris Werner Technical Recruiter [cid:image009.jpg@01CF99F0.4618E0B0]<http://www.windwardits.com/index.php> 2300 Corporate Park Dr. Suite 400 | Reston, VA 20191 (703) 812-0117 (desk)|(703) 401-7681 (cell)|(703) 935-7126 (fax) Follow us.... [cid:image010.png@01CF99F0.4618E0B0] <http://www.linkedin.com/company/15364?goback=.fcs_MDYS_windward+it+solutions_false_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2&trk=ncsrch_hits> [cid:image011.png@01CF99F0.4618E0B0] <http://www.facebook.com/pages/Windward-IT-Solutions/135581570177?ref=ts&fref=ts> [cid:image012.jpg@01CF99F0.4618E0B0] <https://twitter.com/windwardits> View Our Current Openings!<https://ch.tbe.taleo.net/CH16/ats/careers/searchResults.jsp?org=WINDWARDITS&cws=1> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
