I would use a filter notify action to create the notification. In the User field on the filter notification action enter the group name as it appears in the Group form. This will send the notification to everyone in the group. Hope that helps.
Todd Arner -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of S Test Sent: Monday, July 07, 2014 5:29 PM To: arslist@ARSLIST.ORG Subject: custom notification to grp Hi I need to design custom notification to all the people in the new grp. The ticket won't be assigned to this grp but the grp will be in support grp form. What is best way to do this? Can I use Notify action from filter but how will it pull all the individuals in the grp? Thanks _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ---------------------------------------------------------------------- The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
