Hi, I am sure no one would blame you …
_____ Kind Regards, Carl Wilson From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Peters Sent: 16 July 2014 15:57 To: arslist@ARSLIST.ORG Subject: Re: Process Designer & ITSM 8.1 ** Im trying to apply the mid tier patch and the installer says "Destination Problem"....arrrgghhh Thinking of getting the white flag out On Wed, Jul 16, 2014 at 1:56 PM, Carl Wilson <carlbwil...@gmail.com> wrote: ** Hi John, This should help (Hotfix = MT_8100_2014JAN07_CU_ALL): https://communities.bmc.com/thread/103868 There is an executable jar "ProcessDesigner.jar" in the following directory (if Windows) which you can launch the client with: C:\Program Files\BMC Software\ProcessDesigner\Resources _____ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Peters Sent: 16 July 2014 13:40 To: arslist@ARSLIST.ORG Subject: Re: Process Designer & ITSM 8.1 ** Hi Carl Im using the Single Stack Preconfigured 8.1 system with no patches. I will try and find these hotfixes and the fat client for process designer. Thanks JP On Wed, Jul 16, 2014 at 1:30 PM, Carl Wilson <carlbwil...@gmail.com> wrote: ** Hi John, With the user, no you do not need to run the installer as this user - the installer must be run as an ARS Administrator. The User is required for the ARID plugin that is installed and used by Process Designer so it requires the correct ITSM permissions to be able to access the forms, etc. Have you applied the necessary hotfix to the Mid-Tier as required by Process Designer - this is required with the latest version dependent on you ARS/MT version installed? You also need to restart the Mid-Tier completely after the installation to get it to pick up all the necessary changes. You might also want to flush your Mid-Tier plugin cache. You can also run the standalone Client from the local system install (which is better as I BMC have never really explained how to get past the errors when launching from the Mid-Tier) I posted a Blog post on BMC Communities on some of the things to look out for when using Process Designer - unfortunately it worked well when it was a standalone product but BMC have yet to get it fully integrated as most users would expect it to be, so there are lots of little things to note when implementing. _____ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Peters Sent: 16 July 2014 08:25 To: arslist@ARSLIST.ORG Subject: Process Designer & ITSM 8.1 ** Hi I am try to get the Process Designer to work and failing miserably. I followed the instructions to load it on the app server but when I try and run the client in the web I get a stack trace. I can see the Abydos files are on the mid tier so the install must have worked. However the install intructiuons tell you to create a new user. This I did and put them in the process designer group. Do I need to run the install of Process Designer as this user ? ( I ask because you need to be an Admin to run the install and no where does it tell you to put this user in the admin group) The less admins the better in my book. Thanks for any help or direction. Just a quick note , when searching the arslist Process Designer doesn't seem to be well received? Regards JP Jul 16, 2014 8:14:20 AM org.apache.catalina.core.StandardWrapperValve invoke SEVERE: Servlet.service() for servlet PluginServlet threw exception java.lang.NoSuchMethodError: com.remedy.arsys.plugincontainer.PluginContext.getPluginServerName()Ljava/lang/String; at com.abydosworkflow.designer.dvm.dvmPlugin.processRequest(dvmPlugin.java:82) at com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginContainer.processRequestInfo(Unknown Source) at com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:617) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:849) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583) at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:454) at java.lang.Thread.run(Unknown Source) _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
