Did you run a comparison on the file system? This looks like a missing jar file somewhere if all other factors (versions of AR Server, JRE/JDK etc.) are the same as the working server.
Joe _____ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Wednesday, August 06, 2014 5:12 PM To: arslist@ARSLIST.ORG Subject: AREmail problems - ARS 6.3 ** Hello all! Got a bit of a problem and I'm really floundering.... I've got an old ARS 6.3 installation that I have to fail over to my DR server. We've never had the email piece working on the DR side, but I need to get it going now. It's AREmail 6.3 running on a Solaris box. I'm trying to set up an imap outgoing server. I can get the email engine started, but fromt here it is all down hill. Lots of Java issues (jdk1.4.2_34). I keep seing the following rotate through the error logs: Connection reset; nested exception is: java.net.SocketException: Connection reset javax.mail.MessagingException: Connection reset; nested exception is: java.net.SocketException: Connection reset at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:303) at javax.mail.Service.connect(Service.java:233) at javax.mail.Service.connect(Service.java:134) at com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(Recei verModule.java:1687) at com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:205) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:579) Additionally, when I look at the emaild.sh_log file, I see the following: Application has started Version: 06.03.00 patch 022 200706151326 Checking connection to server: ntcprdrem247 ... Using JRE: 1.4.2_34 loaded library Successfully connected. DEBUG: JavaMail version 1.3 DEBUG: successfully loaded file: /usr/j2se/jre/lib/javamail.providers DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/emaildaemon.jar!/META-INF/javamail.p roviders DEBUG: Bad provider entry: DEBUG: successfully loaded resource: jar:file:/opt/ar/AREmail/<myservername>/emaildaemon.jar!/META-INF/javamail.p roviders DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/smtp.jar!/META-INF/javamail.provider s DEBUG: successfully loaded resource: jar:file:/opt/ar/AREmail/<myservername>/smtp.jar!/META-INF/javamail.provider s DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/pop3.jar!/META-INF/javamail.provider s DEBUG: successfully loaded resource: jar:file:/opt/ar/AREmail/<myservername>/pop3.jar!/META-INF/javamail.provider s DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/imap.jar!/META-INF/javamail.provider s DEBUG: successfully loaded resource: jar:file:/opt/ar/AREmail/<myservername>/imap.jar!/META-INF/javamail.provider s DEBUG: successfully loaded resource: /META-INF/javamail.default.providers DEBUG: Tables of loaded providers DEBUG: Providers Listed By Class Name: {com.remedy.mail.mapi.MAPIStore=javax.mail.Provider[STORE,mapistore,com.reme dy.mail.mapi.MAPIStore,m...@remedy.com], com.remedy.mail.mapi.MAPITransport=javax.mail.Provider[TRANSPORT,mapitranspo rt,com.remedy.mail.mapi.MAPITransport,m...@remedy.com], com.sun.mail.smtp.SMTPTransport=javax.mail.Provider[TRANSPORT,smtp,com.sun.m ail.smtp.SMTPTransport,Sun Microsystems, Inc], com.sun.mail.imap.IMAPStore=javax.mail.Provider[STORE,imap,com.sun.mail.imap .IMAPStore,Sun Microsystems, Inc], com.sun.mail.pop3.POP3Store=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3 .POP3Store,Sun Microsystems, Inc], gnu.mail.providers.mbox.MboxStore=javax.mail.Provider[STORE,mbox,gnu.mail.pr oviders.mbox.MboxStore,d...@gnu.org]} DEBUG: Providers Listed By Protocol: {imap=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc], mapistore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore ,m...@remedy.com], mapitransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.ma pi.MAPITransport,m...@remedy.com], pop3=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsy stems, Inc], smtp=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc], mbox=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,dog@gn u.org]} DEBUG: successfully loaded resource: /META-INF/javamail.default.address.map DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/smtp.jar!/META-INF/javamail.address. map DEBUG: successfully loaded resource: jar:file:/opt/ar/AREmail/<myservername>/smtp.jar!/META-INF/javamail.address. map DEBUG: java.io.FileNotFoundException: /usr/j2se/jre/lib/javamail.address.map (No such file or directory) DEBUG: getProvider() returning javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc] DEBUG: JavaMail version 1.3 DEBUG: successfully loaded file: /usr/j2se/jre/lib/javamail.providers DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/emaildaemon.jar!/META-INF/javamail.p roviders DEBUG: Bad provider entry: DEBUG: successfully loaded resource: jar:file:/opt/ar/AREmail/<myservername>/emaildaemon.jar!/META-INF/javamail.p roviders DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/smtp.jar!/META-INF/javamail.provider s DEBUG: successfully loaded resource: jar:file:/opt/ar/AREmail/<myservername>/smtp.jar!/META-INF/javamail.provider s DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/pop3.jar!/META-INF/javamail.provider s DEBUG: successfully loaded resource: jar:file:/opt/ar/AREmail/<myservername>/pop3.jar!/META-INF/javamail.provider s DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/imap.jar!/META-INF/javamail.provider s DEBUG: successfully loaded resource: jar:file:/opt/ar/AREmail/<myservername>/imap.jar!/META-INF/javamail.provider s DEBUG: successfully loaded resource: /META-INF/javamail.default.providers DEBUG: Tables of loaded providers DEBUG: Providers Listed By Class Name: {com.remedy.mail.mapi.MAPIStore=javax.mail.Provider[STORE,mapistore,com.reme dy.mail.mapi.MAPIStore,m...@remedy.com], com.remedy.mail.mapi.MAPITransport=javax.mail.Provider[TRANSPORT,mapitranspo rt,com.remedy.mail.mapi.MAPITransport,m...@remedy.com], com.sun.mail.smtp.SMTPTransport=javax.mail.Provider[TRANSPORT,smtp,com.sun.m ail.smtp.SMTPTransport,Sun Microsystems, Inc], com.sun.mail.imap.IMAPStore=javax.mail.Provider[STORE,imap,com.sun.mail.imap .IMAPStore,Sun Microsystems, Inc], com.sun.mail.pop3.POP3Store=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3 .POP3Store,Sun Microsystems, Inc], gnu.mail.providers.mbox.MboxStore=javax.mail.Provider[STORE,mbox,gnu.mail.pr oviders.mbox.MboxStore,d...@gnu.org]} DEBUG: Providers Listed By Protocol: {imap=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc], mapistore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore ,m...@remedy.com], mapitransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.ma pi.MAPITransport,m...@remedy.com], pop3=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsy stems, Inc], smtp=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc], mbox=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,dog@gn u.org]} DEBUG: successfully loaded resource: /META-INF/javamail.default.address.map DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/smtp.jar!/META-INF/javamail.address. map DEBUG: successfully loaded resource: jar:file:/opt/ar/AREmail/<myservername>/smtp.jar!/META-INF/javamail.address. map DEBUG: java.io.FileNotFoundException: /usr/j2se/jre/lib/javamail.address.map (No such file or directory) DEBUG: JavaMail version 1.3 DEBUG: successfully loaded file: /usr/j2se/jre/lib/javamail.providers DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/emaildaemon.jar!/META-INF/javamail.p roviders DEBUG: Bad provider entry: DEBUG: successfully loaded resource: jar:file:/opt/ar/AREmail/<myservername>/emaildaemon.jar!/META-INF/javamail.p roviders DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/smtp.jar!/META-INF/javamail.provider s DEBUG: successfully loaded resource: jar:file:/opt/ar/AREmail/<myservername>/smtp.jar!/META-INF/javamail.provider s DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/pop3.jar!/META-INF/javamail.provider s DEBUG: successfully loaded resource: jar:file:/opt/ar/AREmail/<myservername>/pop3.jar!/META-INF/javamail.provider s DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/imap.jar!/META-INF/javamail.provider s DEBUG: successfully loaded resource: jar:file:/opt/ar/AREmail/<myservername>/imap.jar!/META-INF/javamail.provider s DEBUG: successfully loaded resource: /META-INF/javamail.default.providers DEBUG: Tables of loaded providers DEBUG: Providers Listed By Class Name: {com.remedy.mail.mapi.MAPIStore=javax.mail.Provider[STORE,mapistore,com.reme dy.mail.mapi.MAPIStore,m...@remedy.com], com.remedy.mail.mapi.MAPITransport=javax.mail.Provider[TRANSPORT,mapitranspo rt,com.remedy.mail.mapi.MAPITransport,m...@remedy.com], com.sun.mail.smtp.SMTPTransport=javax.mail.Provider[TRANSPORT,smtp,com.sun.m ail.smtp.SMTPTransport,Sun Microsystems, Inc], com.sun.mail.imap.IMAPStore=javax.mail.Provider[STORE,imap,com.sun.mail.imap .IMAPStore,Sun Microsystems, Inc], com.sun.mail.pop3.POP3Store=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3 .POP3Store,Sun Microsystems, Inc], gnu.mail.providers.mbox.MboxStore=javax.mail.Provider[STORE,mbox,gnu.mail.pr oviders.mbox.MboxStore,d...@gnu.org]} DEBUG: Providers Listed By Protocol: {imap=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc], mapistore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore ,m...@remedy.com], mapitransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.ma pi.MAPITransport,m...@remedy.com], pop3=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsy stems, Inc], smtp=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc], mbox=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,dog@gn u.org]} DEBUG: successfully loaded resource: /META-INF/javamail.default.address.map DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/smtp.jar!/META-INF/javamail.address. map DEBUG: successfully loaded resource: jar:file:/opt/ar/AREmail/<myservername>/smtp.jar!/META-INF/javamail.address. map DEBUG: java.io.FileNotFoundException: /usr/j2se/jre/lib/javamail.address.map (No such file or directory) Aug 6, 2014 4:34:18 PM com.sun.mail.imap.IMAPStore protocolConnect I've gone through and made sure that javamail.providers, emaild.sh, emaildaemon.properties all have the appropriate server name. I'm kind of shaky when I start getting into the java installation. I'm not fully sure where to look. The following line keeps jumping out at me, but I'm not sure how to rectify the problem (if it is a problem): DEBUG: URL jar:file:/opt/ar/AREmail/<myservername>/emaildaemon.jar!/META-INF/javamail.p roviders DEBUG: Bad provider entry: Any ideas would be most appreciated! Thanks in advance! -- Warren R. Baltimore II Remedy Developer 410-533-5367 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
