Hi Lou, Thank you for the reply. I had already completed the steps you provided with the exception of flushing the cache. The funny thing is, I followed the same steps on my development system and it works there. I just tried doing a Sync Cache on the production system, then cleared my IE cache, but the problem still exists. I will have to wait till non-business hours to flush the cache on the production system.
No, we're not using Business Objects. Again, thank you for your response. My fingers are crossed that the flushing of the cache will resolve my issue. Sue From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Furtado, Lou Sent: August-08-14 4:05 PM To: arslist@ARSLIST.ORG Subject: Re: Added Status Reason gives ARERR 1291220 ** Since I just ran into this also here is what has to be done on the HPD:Help Desk form: Here are the high level steps that we went through to add the status reason items to the form definition: 1. Connect to server with Dev Studio 2. Open up 'Forms' 3. Open up HPD:Help Desk form 4. Click on 'Outline' (Located on the right hand side of screen typically) 5. Click on 'Show Table Overview' (Icon on top right corner of outline panel) 6. Sort by Name 7. Select StatusReason field 8. Click on Properties 9. Click on the selection section 10. Click 'Add' 11. Name = Name of Status Reason and ID = ID of the menu record 12. Save the form Oh by the way you need to clear the cache on the server also for this to take effect. Also the users will need to clear the cache in their browser. Also are you using Business Objects - because if you are the older versions of Remedy like yours and mine require another step. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Champagne, Susan Sent: Friday, August 08, 2014 12:18 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Added Status Reason gives ARERR 1291220 ** Hi folks, I have added a new status reason to be associated with the "Resolved" status on incident requests. The entry shows up, but when saving an incident with this selection, it triggers ARERR 1291220 "The Status Reason" field requires a value when .... We are using the classic view with Remedy 7.6.04. I have added the entry into the HPD:Help Desk form, as well as to the SYS:Status Reason Menu Items form, with ID matching the Selection Code. I wondered, after receiving the error message, if I was supposed to do something on the HPD:Help Desk Classic form, as well; my efforts to add an entry to the "Status_Reason_Hidden" field were fruitless; after creating an overlay of the field, the Add button was still greyed out. Your assistance with this matter would be greatly appreciated. Thank you, Susan Champagne **************************************************************** The information contained in this e-mail and document(s) attached are for the exclusive use of the addressee and may contain confidential, privileged and non-disclosable information. If the recipient of this e-mail is not the addressee, such recipient is strictly prohibited from reading, photocopying, distributing or otherwise using this e-mail or its content in any way. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ **************************************************************** The information contained in this e-mail and document(s) attached are for the exclusive use of the addressee and may contain confidential, privileged and non-disclosable information. If the recipient of this e-mail is not the addressee, such recipient is strictly prohibited from reading, photocopying, distributing or otherwise using this e-mail or its content in any way. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
