Hi List, Target date column are not getting populated on incident management console. It is happening for most of the incident, Even though the service target are attached to the incident target date are not populating on incident management console.
I have tried the below mentioned steps found in BMC communities still no luck. 1. Application Administration Console -> Custom Configurations -> Service Level management -> Configure Application Settings -> Goal types. 2. Choose Incident Resolution/Incident Response from the table and check the box "Incident Estimated Resolution tracking" 3. Save Rebuilt the SLM Rules by: goto Data Sources -> choose HPD:HelpDesk ->click on "Modify filters/Create Filters" I took the logs but still didn't find much information. Please make me understand what is the use of target field on incident form.and how can i fix this issue?. Thanks, Rajesh. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
