My company, SunGard Corporation, is looking for a BMC Remedy Administrator. SunGard is a growing company and great to work for. It is a full time, direct hire position. It would be based here in Jacksonville Florida. Below are the position requirements.
BMC Remedy Administrator Job ID #: 29618 Primary Location: US-FL-Jacksonville-701 San Marco Blvd Secondary Location(s): UK-England-London-25 Canada Square Division: Financial Systems Group: Corporate Liquidity Business Unit: AvantGard-Treasury/Receivables Department: Operations - IT Functional Area: Information Technology Education Desired: Bachelor's Degree or equivalent Position Type: Full-Time Regular Experience Desired: At least 10 years Relocation Provided: No Travel Percentage: 10 Position Responsibilities * Provide daily support to customers of the AvantGard Remedy application. * Evaluate, design, develop, and debug BMC Remedy forms and workflows for IT and non-IT functional areas. * Configure ITSM suite in a multi-tenant, internal support and external customer facing environment. * Develop and maintain application interfaces to BMC Remedy systems. * Monitor and support BMC Remedy implementations and upgrades. * Analyze existing IT processes as related to ITSM tools. * Work as a member of BMC Remedy related projects. * Support and train all users on use of BMC Remedy and supporting systems. * Stay on top of all trends and technologies supporting ITSM functions. * Participate and engage in meetings to discuss, address, evaluate, support, or advance the role of Remedy. * Recommend process improvements to increase employee productivity and reduce administrative overhead as identified through reporting and auditing. * Provide scheduled metrics reporting as defined by management. * Provide ad hoc reporting on an as needed basis. * Support related systems as required by management. Position Requirements * Bachelor's degree or equivalent work experience *10 years BMC Remedy Development and Administration. *7 years Crystal Reports, Business Objects, Informatica or similar reporting tools development * Knowledge of BMC Remedy ARS 7.x platform or 8.x platform * Knowledge of BMC Remedy ITSM Suite 7.x. or 8.x * Knowledge of BMC Remedy on Windows Platforms * Knowledge of Perl, Shell, and other scripting automation languages * Knowledge of SQL. * Familiarity with Incident/Problem Management, Change Management, Asset/Inventory Management, SDLC, and DevOps processes in an enterprise environment * Communication and interpersonal skills * Project management and documentation skills * Troubleshooting, diagnostic and performance analysis skills * Remedy Administrator and Developer Training or demonstrated experience * ITIL Foundation Certification (v3 preferred, v2 accepted). If interested please send me your resume or click here to apply: http://financialsystemsjobs.sungard.com/jacksonville/information-technology/jobid6005465-bmc-remedy-administrator-jobs TERRI LOCKWOOD * SENIOR SYSTEM ADMINISTRATOR * SunGard * AvantGard * 701 San Marco Blvd, Suite 1100 * Jacksonville, FL 32207 Office +1 (904) 281-8069 * Cell +1 (904) 627-8651 * teresa.lockw...@sungard.com<mailto:teresa.lockw...@sungard.com> [http://my.knowhow.sungard.com/_layouts/images/SunGard%20Signature/Signature1.png]<http://www.sungard.com/ten> Join the online conversation with SunGard's customers, partners and Industry experts and find an event near you at: www.sungard.com/ten<http://www.sungard.com/ten>. P Think before you print CONFIDENTIALITY: This e-mail (including any attachments) may contain confidential, proprietary and privileged information, and unauthorized disclosure or use is prohibited. If you received this e-mail in error, please notify the sender and delete this e-mail from your system. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
