Hello Todd, If you are using Internet Explorer 10 or 11, you will need to use Remedy in Compatibility Mode. If you do not want to receive the error message, add the following line to your ar.cfg or ar.conf file and restart the AR Server service and Mid-tier JSP engine for the changes to take effect:
Suppress-warnings: 9429 In regards to the defect for Internet Explorer 10 and 11, see one of the defects, SW00448512. There are other defects for the same issues with Compatibility Mode needed for IE 10 and 11. If you do not run IE 9, 10, and 11 in Compatibility Mode you will see some strange errors and sections of Mid-tier that will not work properly. Thank you, Kevin Eldridge ITSM University, LLC From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sent: Tuesday, September 30, 2014 2:19 PM To: arslist@ARSLIST.ORG Subject: Remedy Mid-Tier 8.1.02 Running in Compatibility Mode ** We are working to update our current mid-tier environment to version 8.1.02. After updating, we are receiving the below warning when accessing any forms: IE is running in Compatibility View. Please remove Mid-tier URL from either the Compatibility View Settings or Registry location. (ARWARN 9429) We have a group policy set to run IE in Compatibility Mode due to several other internal applications that require it, so the warning is acurate. Unfortunately we won't be able to turn off Compatibility View for a while. Wondering if anyone else has run into this and can offer any suggestions. Is there a way to disable the warning from displaying? If so what issues are there with running IE in Compatibility View and accessing this version of the Mid-tier? Are there any other options we could look at. I appreciate any input. Thanks, Todd Arner Great Lakes ________________________________ The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be protected under state or federal law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please forward the communication to no...@glhec.org<mailto:no...@glhec.org> immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
