Where were those hiding ? Sent from my iPhone 5
> On Oct 14, 2014, at 7:43 PM, Doug Blair <[email protected]> wrote: > > > Some things never change :-) > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > <image1.JPG> > > > Doug > > -- > Doug Blair > +1 224-558-5462 > > Sent from my iPhone6+ > Auto-corrected typos, misspellings and non-sequiturs are gratefully > attributed to Steve Jobs :-) > >> On Oct 14, 2014, at 12:13 PM, Scott Philben <[email protected]> wrote: >> >> If you have s session in Southern Hemisphere III, bring a sweater. It's >> freezing in here. >> >> Sent from my iPhone >> >>> On Oct 14, 2014, at 10:34, Blairing <[email protected]> wrote: >>> >>> From the opening Keynote. Just my notes, no editing allowed! From the >>> Keynote opening BMC Engage 2014 >>> >>> Introduction film by Steven Hawking, >>> >>> Opening remarks by Paul Appleby, BMC exec VP Worldwide sales and marketing, >>> referencing Hawking and Steve Jobs, and introducing "a whole new BMC." >>> >>> Bob Beauchamp, BMC CEO and chairman, welcoming customers, employees, press. >>> His Topics to be: Wild and crazy stuff happening in the IT support >>> industry: digitalization era. And what BNC has been doing to address >>> digitalization behind the scenes. >>> >>> Next Year's Engage will be at the Aria in Las Vegas >>> New BMC logo - "double helix" connotes digital DNA >>> New BMC, private ownership, increased funding, new internal organization, >>> new customer facing innovations, increased R&D and marketing vs plans in >>> public company era >>> 3rd era... It craftsmanship, 2nd IT industrialization, 3rd IT >>> digitalization. A disruptive era encompassing social, mobile, big data, >>> cloud. >>> Era of digitalization will transform nay industries beyond IT, much as >>> downloads and itunes disrupted media and entertainment >>> List of disruptive technologies.... Mobile internet, robotics, 3d painting, >>> Internet if things, energy storage, renewable energy etc. some commentary >>> on Disney fast-pass and technology used to enhance the guest experience in >>> the parks. 3d printers in space can manufacture things in space (at >>> international space station now) >>> Autonomous vehicles. Insurance acne premiums down 90% ? Impact of >>> autonomous vehicles leads to using transportations as a service rather than >>> owning a personal car. Amazon, Google, may automotive companies working on >>> this technology. >>> Internet of things - 7.3 billion SIM cards, 7.2 billion humans. 50 billion >>> devices on Internet by 2020. All generating enormous amounts of data. Only >>> 1 percent of this is being analyzed. The old ways of managing this many >>> devices will NOT scale to this number of Devices. Trouble tickets won't do >>> it. >>> Two speeds of IT: Big machines with centralized processing will be >>> enormous. Cost of compute reduces by 33%/year, network speed down 28/year. >>> IT operations cost, however, not declining. Second speed is IT operations >>> speed. Intertia of the organization itself limits the speed at which new >>> concepts can be explored and deployed. IT may be overwhelmed by volume of >>> data and processing which is necessitated by Internet of things. IT >>> management of processes must happen and cannot be accomplished by >>> traditional organizational structures. Must have an integrated strategy to >>> adjust for both volume of data/processing strength and organization of >>> processes and procedures to handle the evolution. >>> Industrial IT and Innovation IT >>> Bring IT to Life >>> Intuitive solutions >>> High speed innovation >>> Industrialized solutions >>> >>> MyIT now has > 1 million users.... >>> SmartIT - new interface for IT staff service management users >>> TrueSight - new methods of analysis for performance and availability issues >>> SmartFlows - process management for service restoration including self >>> service and knowledge management >>> >>> Welcome to a New era in IT, to a new BMC, and to Engage >>> >>> More to come.... Next: >>> >>> Paul Appleby talk about Transforming The Digital Enterprise >>> >>> Our lives are changing, Paul travels a lot, subscribes to technologies like >>> Skype which allow him to leverage available services to help him live the >>> life he wishes. Challenge with this how are these compelling and >>> transformational services delivered? >>> >>> Most companies are living in the eras of data processing, process >>> automation and the cloud/Social/'Mobile/Connected world, all at the same >>> time. Example in a telecommunications provided: Customer billing data is on >>> mainframes at at data center, but end user provisioning is cloud and >>> scattered and somewhat chaotic.b >>> >>> Video demonstrates share, touch, work and discover. Introducing "Living IT >>> from BMC," I assume this is a commercial. >>> >>> 6 transformational imperatives for embracing IT as the enterprise, >>> digitalization >>> >>> Intuitive experience >>> Example most ohone apps, no instructions needed >>> Actionable intelligence >>> Apps deliver useful stats >>> Agile applications >>> Delivery of innovation applications must be designed into the >>> platforms, allowing business agility >>> Adaptive automation >>> Not only from infrastructure perspective but also process evolution >>> Optimized infrastructure >>> Compliance and risk mitigation >>> Trust must be built in >>> >>> As BMC brings IT to live, BMC will be working with customers to understand >>> the relationships between a business and their clients/customers, and to >>> optimize the way new services and useful apps are delivered. >>> >>> Case studies for Swedish coast guard and vodaphone >>> >>> Next up.... Demos! >>> >>> Robin Purohit, president of service support, and Bill Beritti president >>> performance and availability. >>> >>> We're seeing the story of a business suddenly overwhelmed by customer >>> demand r a new product, and how this is reported, measured and addressed. I >>> won't try to transcribe the videos here, but something tells me your BMC >>> rep has a copy. Website too, I assume. One of them focuses on the BMC >>> Engage teddy bear we found on our seats! The video story introduces new >>> features and products found in APM, MyIT, SmartIT, TrueSight for It data >>> analytics, cloud lifecycle management and how they all work together. >>> >>> SmartIT is FREE to all of the Remedy installed base (requires 7.6.4 or >>> higher) >>> >>> Paul Appleby returns to stage...., introduces Pail Avenant, BMC Chief >>> Customer Officer >>> >>> May you live in interesting times.... >>> >>> Customer success depends on cohesive integration between technology and >>> innovation, delivering the value customer envisions. BMC is further >>> committed to being involved with customers enterprise rather than just >>> selling a box of parts. >>> Paul cites analysis of IT projects consistently about 30% behind schedule, >>> 60+% over budget, and delivering less than expected results. What you (us, >>> as BMC customers) want is a partnership with a company focused in >>> delivering a successful integrated project rather than just installed a >>> single portion of a solution. Whole picture needs to be supported and >>> understood. Every part of BMC organization has been challenged to step up >>> and address the end to end experience of the customers clients. >>> >>> If you're standing still, you're falling behind >>> >>> Product side - new products myIT, SmartIT. Improvements to the product >>> development process >>> Sales side - sales force trained to do value based selling, understanding >>> your business objectives and then proposing solutions that address whole >>> process >>> Post sales - >>> Support side. - focused on responding faster and more complete >>> >>> Customer focus, (Paul's area of expertise) look at the end to end >>> experience of the customer >>> Creation of new organization, customer success organization, reporting >>> directly to CEO, including BNC professional services, customer support and >>> customer success management. BNC affirms their success is iced to >>> customer's success. >>> >>> New org is committed to making sure that you actually get the value and the >>> maximum value from the processes that you select to accomplish your goals. >>> >>> [email protected] is Paul's address! Who you gonna call? He's at +1 >>> 713-918-1650... >>> >>> BMC Innovation awards: >>> >>> BMC received so many nominations that they could not award just one. >>> >>> compass, Sarnoff (siri, that's wrong), SAP, BNY Mellon, Morningstar, Net >>> (sorry, missed that one) . Formal awards on Wednesday afternoon.... >>> Finalists: BNY Mellon, Orange, VodaPhone, Seu Mundo NexTel. These folks >>> are sitting right in front of us..... >>> Innovation award goes to....VODAPHONE.... >>> >>> Paul Appleby thanks us for coming, welcomes larger sponsors: >>> >>> Unisys, Ed Vaccaro speaks. >>> >>> Digital economy has been the biggest transformation ever seen. UNISYS focus >>> on mission critical systems, end users are shaping consumption of >>> technology. End user is the innovator, IT must adapt to the ways end users >>> want to use IT services. >>> >>> Think about business model, not tech model >>> Design for people >>> Think differently about security >>> Use what is actionable to tame big data >>> Recognize that technology is more complex and more critical than ever >>> >>> Example of data services provided to a global scale volunteer health care >>> organization >>> Example of Pennsylvania outsourcing to UNISYS provided cloud model, largest >>> private secure cloud in state government, CLM model for self service >>> provisioning of cloud resources >>> Example of FIFA World Cup in Brazil. UNISYS part of IT consortium at World >>> Cup. New mobility infrastructure integrated public safety agencies >>> >>> UNISYS thanks BMC for ongoing relationship. >>> >>> Paul Appleby back on stage....wrap up.... >>> >>> More later! >>> >>> Doug >>> >>> -- >>> Doug Blair >>> +1 224-558-5462 >>> >>> Sent from my iPad Air >>> Auto-corrected typos, misspellings and non-sequiturs are gratefully >>> attributed to Steve Jobs :-) >>> _______________________________________________________________________________ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> "Where the Answers Are, and have been for 20 years" >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
