Hello All, I have problem related to sorting in Remedy. I have a web service which create request in interface form01. On that interface form01 I have a table field which loops all the incidents and push into a interfaceform02. And records from this form 02 are mapped as response to the web service.
With new web service call, two sort order parameters are passed sort order1 and sort order2 ( Incident number, estimated resolved date or Status) with flag as Assending or decending. Now based on the information I need to sort the incidents and send back as a response. I can create table fields ( say 24 fields) and chose to loop based on the request, but it is not a best solution. I need to know how can I dynamically get the incidents from Hpd:helpdesk by passing sorting field and flag as Accending/decending and send response to web service. e.g i will say give a all the incident first sorted by status- Assending and second sorted by Incident number- decending. With the result, i pass this information to web service response. Thanks _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
