Thanks, everyone, yes, I'm familiar with RBE, but no, we're not using it
(if I remember, it wasn't quite mature enough yet or didn't work with
all modules. I need to revisit its capabilities).
rp
On 10/22/2014 7:50 PM, Raj wrote:
**
If memory serves me well,
This is related to RBE - Rule Based Engine.
It can potentially create and update SRM, WO, HPD, CHG and PBM.
This is creating or updating the ticket based on input email and not
related to email engine itself.
If you are not aware of the OOB feature, more likely you are not using it.
-Raj
------------------------------------------------------------------------
*From:* Rick Phillips-2 [via ARS (Action Request System)]
<ml-node+[hidden email] </user/SendEmail.jtp?type=node&node=119522&i=0>>
*Sent:* Thursday, October 23, 2014 7:38 AM
*To:* Hiremath, Raj
*Subject:* what does html2text do?
That's as in REMEDY.ARF.HTML2TEXT, so I know that it's a filter plugin,
but if the server can't connect to this plugin, what functionality can I
expect to have lost?
Thanks,
rp
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