Hi In your email configuration form, what interval do you have the polling set to for checking of incoming email messages?
On Thu, Oct 30, 2014 at 8:51 AM, clemence <clemence...@gmail.com> wrote: > ** > > All > > > > I have an email template that automatically create a ticket in remedy. > However,I've found that it takes 20 mins to create the ticket. Does anyway > know how to shorten this interval ? thanks. Below is a copy of the incoming > email template: > > > > > > +++++++++++++++++++++++++++++++ > > Schema: HPD:HelpDesk > > Server: AAServer > > Login: loginID > > Password : loginPW > > Action: Submit > > Priority!260000126!: Low > > Problem Category!536880007!: Service Impacting > > Svc Group!536870957!: Colocation > > Service!536880006!: Colocation > > Ticket Title!8!: Test on 27-May, PACNET SYCS1 BAMS Alarm DC1Down > > +++++++++++++++++++++++++++++++++ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
