Just back-out the change :) (See earlier email on - how that doesn’t work)
BTW - I predicted this back in 2011. http://www.javasystemsolutions.com/arslist/view/89037137 The "big thing" with overlays is -- we don't really know it works or not -- until BMC releases the "next version" of their apps. -- And then -- we all find out if the grand plan works or not. You don’t know how well overlays work — until a couple years in... Sorry, -John On Wed, Nov 12, 2014 at 11:08 AM, Sanford, Claire < claire.sanf...@memorialhermann.org> wrote: > ** > [snarky comment deleted] > > Overlays are good. They will make an upgrade easier. They will make > patching easier. I call BS on this! > > I have spent the last 5 weeks with BMC support and all the problems seem > to go back to having overlays and custom fields. The CMDB patch kept > failing. This was 4 weeks. Now one week of ITSM failing. > > My last communication from BMC had this as the last line: > > *“**It seems that some of the form is overlaid and the name "Default > Administrator View" has been provided to the view or the field. We need to > find out that Overlaid object and remove that overlay.**”* > > Default Administrator View is the name BMC gave it! > > How is it I can take a .def file from an installer and load it manually > and it goes through (after renaming the "Default Administrator View" to > "Default Administratar View") and then run the installer and it still comes > back with the forms having the same name? The patch fails and we start all > over again. > > Each time we have done this, it takes at a minimum an hour. > > Is there an easier way to do this? Thank goodness I had a VM made and > this is not my production system. There is probably some special installer > that BMC has in their pocket that they pull out when you finally break down > and call in their professional services. > > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- *John Sundberg* Kinetic Data, Inc. "Your Business. Your Process." 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
