Happy Friday ARSList, ITSM/SRM 8.1 I have been asked to disable the approval request email that goes out to our executive team from SRM. Our SRM currently uses 2 approval processes, one is OOB "Service Request - Management Chain" and the other is a custom approval process used with 2 specific SRDs. The Management Chain approval process is the one most used. At a high level, it sends an approval request to that person's manager. The manager approves/rejects and the SRD creates an incident/or closes the SR. Now, I have to disable the approval request email only when it goes out to our executive team (let's say this is about 8-10 people) - but only for this particular process (SR - Management Chain). No problem I think, go into the AP Admin console, search for the process, open the Notification tab, and exclude the UserIDs in the Qualification line. No go. I open Dev Studio and see that AP:Notify-0000...xxx filter gets updated, but in the filter log, all the AP:Notify filters are skipped. Not sure why. So, I have a working OOB approval process and a custom approval that are both working fine. I just need to disable the approval email request for the OOB process for a group of people. I've been looking thru the ARS Admin guide but no luck. Any ideas?
Thanks, Marcelo _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
