Claire, The authentication failed message is simply that the password it's trying is not correct (obviously), so, you could try re-setting the password in the server config to what you think it should be, and if that doesn't work, you can reset the password in the emaildaemon.properties file
https://docs.bmc.com/docs/display/public/ars81/EmailDaemon.properties+file Follow the directions in that link, utilizing the -p parameter to reset the password the daemon is trying to utilize. On Wed, Nov 26, 2014 at 10:01 AM, Sanford, Claire < claire.sanf...@memorialhermann.org> wrote: > ** > I have 8.1 installed on my new test/prod server and the email engine > starts, but it does not authenticate. > > I have checked the user name and password in the service and it still > won’t authenticate. > > I have looked in the “normal” areas. > > Config.properties > Ar.cfg > Armonitor.cfg > emaildaemon.properties > > And found nothing out of the ordinary. I made sure everything matched > what is in my current (working) emaildaemon.properties file matched in the > non-working one. > > This is the content of my mail logs: > STOUT.log > > Checking connection to server: REMEDYAPP1.mh.org ... > ERROR (623): Authentication failed; > > Cannot connect. > Checking connection to server: REMEDYAPP1.mh.org ... > > Cannot connect. > > > > STDERR.log > ERROR (623): Authentication failed; > at > com.bmc.arsys.apitransport.ApiProxyJRpcBase.verifyStatus(Unknown Source) > at com.bmc.arsys.apitransport.ApiProxyJRpcBase.a(Unknown Source) > at com.bmc.arsys.apitransport.ApiProxyJRpcBase.arCall(Unknown > Source) > at com.bmc.arsys.api.ProxyJRpc.ARVerifyUser(Unknown Source) > at com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source) > at > com.bmc.arsys.emaildaemon.EmailUtil.createARServerUser(EmailUtil.java:1299) > at > com.bmc.arsys.emaildaemon.LoggingModule.setUserInfo(LoggingModule.java:767) > at > com.bmc.arsys.emaildaemon.EmailDaemon.startLoggingModule(EmailDaemon.java:125) > at > com.bmc.arsys.emaildaemon.EmailDaemon.<init>(EmailDaemon.java:96) > at > com.bmc.arsys.emaildaemon.EmailDaemon.newInstance(EmailDaemon.java:161) > at > com.bmc.arsys.emaildaemon.EmailDaemon.startMonitor(EmailDaemon.java:903) > at > com.bmc.arsys.emaildaemon.EmailDaemon.executeComandLine(EmailDaemon.java:609) > at com.bmc.arsys.emaildaemon.EmailDaemon.main(EmailDaemon.java:324) > ERROR (623): Authentication failed; > at > com.bmc.arsys.apitransport.ApiProxyJRpcBase.verifyStatus(Unknown Source) > at com.bmc.arsys.apitransport.ApiProxyJRpcBase.a(Unknown Source) > at com.bmc.arsys.apitransport.ApiProxyJRpcBase.arCall(Unknown > Source) > at com.bmc.arsys.api.ProxyJRpc.ARVerifyUser(Unknown Source) > at com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source) > at com.bmc.arsys.api.ARServerUser.login(Unknown Source) > at > com.bmc.arsys.emaildaemon.MonitorModule.checkServer(MonitorModule.java:307) > at > com.bmc.arsys.emaildaemon.MonitorModule.doWork(MonitorModule.java:99) > at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:302) > at > com.bmc.arsys.emaildaemon.MonitorModule.run(MonitorModule.java:26) > at java.lang.Thread.run(Unknown Source) > ERROR (623): Authentication failed; > at > com.bmc.arsys.apitransport.ApiProxyJRpcBase.verifyStatus(Unknown Source) > at com.bmc.arsys.apitransport.ApiProxyJRpcBase.a(Unknown Source) > at com.bmc.arsys.apitransport.ApiProxyJRpcBase.arCall(Unknown > Source) > at com.bmc.arsys.api.ProxyJRpc.ARVerifyUser(Unknown Source) > at com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source) > at > com.bmc.arsys.emaildaemon.EmailUtil.createARServerUser(EmailUtil.java:1299) > at > com.bmc.arsys.emaildaemon.EmailDaemon.setUserInfo(EmailDaemon.java:947) > at > com.bmc.arsys.emaildaemon.EmailDaemon.executeComandLine(EmailDaemon.java:619) > at com.bmc.arsys.emaildaemon.EmailDaemon.main(EmailDaemon.java:324) > Nov 26, 2014 10:24:06 AM com.bmc.arsys.emaildaemon.LoggingModule doWork > SEVERE: Authentication failed > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
