Clemence, MSG format is something that Microsoft creates...so, in order to turn text into a msg format, you will either need to push it through a Microsoft product (Outlook), or use some other software to create the file...I did a quick search on 'perl create msg file' and this was the first return http://www.perlmonks.org/?node_id=946708 Once you have the msg file, you can use Remedy to attach it wherever you want.
On Thu, Dec 18, 2014 at 2:01 AM, clemence <clemence...@gmail.com> wrote: > > ** > I've received a request from Business user whether for a particular > outgoing email (we are using SMTP gateway for outgoing email), remedy is > able to save a copy of the mail in msg format (incude sender email, > recipient email, email content, attachment etc) and then attached this msg > file to the respective ticket. > > any one got any idea how this can be done ? > > thanks > Clemence > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
