Hi Thanks for that reply - i appreciate it. I understand what you are saying about the sales stuff. I am going to get into the BMC Customer Connect Program and will make sure I get in touch with other customers.
Thanks again Cheers Brad On Fri, Jan 16, 2015 at 1:11 PM, Tauf Chowdhury <taufc...@gmail.com> wrote: > Brad, > Let's be honest. The BMC "rep" is a sales rep. They are in the business of > selling you stuff, or getting you to think about buying stuff in the > future. Their visits will coincide with your company's fiscal year, and > their schedules are planned out in advance. > Depending on the size of your organization and how much $$$ you have > invested, you may receive more or less "love." This is something that also > differs from territory to territory for the sales team. This is the > business in general and not just BMC. > Now, if you are looking to connect with other customers and really get to > know others in your situation so you don't feel "alone" in your upgrade, it > would be a great idea for you to look into the BMC Customer Connect > program. They have folks that will get an idea of what products you use and > what you're trying to do and get you in touch with other customers in their > network who are doing or have done similar things. They are like a BMC > customer matchmaking service. Once they out you in contact, they take an > objective view of the whole thing. > I've CC'd 2 of the people from the program that I work with a lot and they > are really helpful and can give you more info. > Hope this helps dude! > Just in case you don't see them in the CC, the BMC employees that I deal > with are: > Kim Ellis and Beth McDaniel. > > > Sent from my iPhone > > > On Jan 16, 2015, at 4:42 AM, BradRemedy <bradrem...@gmail.com> wrote: > > > > ** > > Hi > > > > I wanted to know how often do you guys, as customers, get to see your > BMC representatives? I am not talking about your support partner (although > i am interested also to know this) but your actual BMC representative? > > > > I was always under the impression that you should see them every few > months, and not a sales call to see what other products that can push over > the fence, but proper visits to find out how you are doing, what you are > working on, any concerns / questions, can they help or offer advice etc or > just for a "hay I was in the area and thought I would stop in for some > coffee with you". > > > > Lately I have become increasing frustrated with BMC Software. I have > been working on remedy for close to 15 years and before I joined a customer > I was a consultant for a support company that sold the remedy solution. I > would look after customers and would do monthly calls on them to see how > they are doing, what their plans are, how we could help etc etc - and from > that I earned their trust and built up a relationship with them that lead > me to more work etc. > > > > We are busy with our upgrade to ITSM 8 and are looking at using Smart IT > etc and sometimes we feel that we are alone in this upgrade. I rely alot on > this ARSList and the BMC Documentation site for the information I need and > while i don't mind doing the research it would be nice to feel like BMC are > with us on this - that they understand that if we get this upgrade and roll > out of ITSM and SmartIT done perfectly that they benefit as the company > gains trust from them which can potentially lead to more sales etc. > > > > So - how are you guys finding the overall support and assistance form > BMC ? Do you carry on by yourself or do you find that you also have to beg > for some tender loving care ? > > > > Cheers > > Brad > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
