Hi Sandra, You could look into the "SYS:Status Query Rules" which is used in Application Preferences to set the query for Tasks e.g. All Open Tasks: >= Staged and <= Waiting.
Modifying this query and updating your Application Preference record in theory should modify what is displayed in the Overview Console for Tasks. Alternately you could add in your own record for the query you want and select accordingly in the Preferences. _____ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Hennigan, Sandra, CTR, DSS Sent: 24 January 2015 20:18 To: [email protected] Subject: Re: IT Home Page - Staged Tasks ** Jason, Thanks for the reply. From: Jason Miller [mailto:[email protected]] Sent: Saturday, January 24, 2015 03:10 AM Eastern Standard Time To: [email protected] <[email protected]> Subject: Re: IT Home Page - Staged Tasks ** Taking just a quick look at it... It looks like the SYS:Predefined Queries records are not for the Overview Console but some other query that would show Tasks. I also looked any records that contained 'over' in SYS:Predefined Queries and only found ones for 'SHR:ARDBC_OverviewConsole' that do not appear to apply to what you want to do. Looking a little deeper in Dev Studio it is looking like the Overview Console queries are built using workflow and not a configuration record. The Overview Console queries multiple DB tables at the same time via a View Form that is created against a SQL union view. The Overview Console has some special magic involved to make it work and therefore doesn't appear to play be the same rules as other consoles in ITSM. Jason On Fri, Jan 23, 2015 at 1:00 PM, Hennigan, Sandra, CTR, DSS <[email protected]> wrote: All, ARS & ITSM version 8.1.01 On the SYS:Predefined Queries form for form TMS:Task, I changed the Search Qualification from 'Status' => "Staged" to 'Status' > "Staged" expecting Staged Tasks to not be included in the Overview table on the IT Home page. Not true. So what have I missed? Is there another form to which I need to make this change? Interestingly, I modified the CHG:Infrastructure Change Search Qualification from 'Change Request Status' > "Draft" to 'Change Request Status' >= "Draft" and the table content change was immediate. Your assistance is always welcome! Sandra Sandra Hennigan _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
