Not mid-tier I'm afraid. They are using a Windows User Client (ARS 6.3 ITSM 5.5....) I've had the user clear the local cache. Nothing seems to work. And I can't get the darn arreload to run.
It's very frustrating! On Thu, Feb 12, 2015 at 12:02 PM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS <lisa.kemes....@dla.mil> wrote: > Could it be a simple case of clearing the their browser cache after > clearing the MidTier cache? Make sure Preserver Favorite website data is > NOT checked in IE, and then clear the browsing history. > > Lisa > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W > Sent: Thursday, February 12, 2015 11:08 AM > To: arslist@ARSLIST.ORG > Subject: Re: USER_CACHE Problems > > ** > > For Solaris I have always had to use the “export VARIABLE=VALUE” method > in order for later applications to see the data in the environment (but > that is probably just me and script files) > > > > As long as there are no spaces or special characters in the values of the > arreload try not using the quotes > > > > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II > Sent: Thursday, February 12, 2015 9:30 AM > To: arslist@ARSLIST.ORG > Subject: Re: USER_CACHE Problems > > > > ** > > Disable-Admin-Ops is set to F > > I set the port using: set ARTCPPORT [portid] > > > > It's not a server group.... > > > > -----Original Message----- > > On Thu, Feb 12, 2015 at 10:04 AM, Grooms, Frederick W wrote: > > Are you in a server group or have the config entry > Disable-Admin-Ops turned on? > > Are you using a specific port for your server? If so set the > ARTCPPORT environment variable first > export ARTCPPORT=123456 > > Fred > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II > Sent: Thursday, February 12, 2015 8:41 AM > To: arslist@ARSLIST.ORG > Subject: Re: USER_CACHE Problems > > ** > I did bounce the Remedy system after the problem started. It > didn't work though.... I've been trying the following command: > > # ./arreload -a "[userid]" -p "[password]" -u "User" -s > "[servername]" -f -d > > I get the following: > > Action Request System Reload Cache Manager Version 6.03.00 > patch 016 > Remedy, a BMC Software company. > Copyright (c) 1991 - 2005 BMC Software, Inc. > All rights reserved. > Summary of command line arguments: > User form : User > Group form : > Admin user : [userid] > Update server: [servername] > Flush items from CURRENT server only > Verifying Admin access to 'source' server -- [servername] > FAILED! > Message not in catalog; Message number = 329 (ARERR 329) > [servername] > > ARERR 329 : > Invalid password or authentication string for an existing user > The password you have specified for the user name is not > recognized. The problem can be > either with the password or with the authentication string (if > using NT authentication, the > authentication string is the NT domain) or both. Enter the > password defined for this user > name to access the system as that user. > > I've used both Demo with a Fixed license and Admin privs. as well > as my own user id that also has admin privs. Am I missing something? > > > -----Original Message----- > > On Thu, Feb 12, 2015 at 9:26 AM, Grooms, Frederick W wrote: > The logged in status for a user is only in memory (not stored in > the database) so have you restarted the AR System? > > When using the arreload utility make sure to turn off the max > number of records returned limit (if you have one set on the server) before > running or you will only get that number of users loaded into the user_cache > > Fred > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky > Sent: Thursday, February 12, 2015 7:58 AM > To: arslist@ARSLIST.ORG > Subject: Re: USER_CACHE Problems > > Hi, > > Have you tried the arreload-program? > arreload -u User -f -a adminuser -p adminpassword > > The -f is supposed to flush the cache before reloading it. > > Best Regards - Misi, RRR AB, http://www.rrr.se < > http://www.rrr.se> (ARSList MVP 2011) > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II > Sent: Thursday, February 12, 2015 8:06 AM > To: arslist@ARSLIST.ORG > Subject: Re: USER_CACHE Problems > > ** > Gave it a shot....no joy in mudville I'm afraid.... Thanks for > the idea though! > > -----Original Message----- > On Thu, Feb 12, 2015 at 8:37 AM, Karthik wrote: > ** > Deleting and recreating their user record works? > > - Karthik > > -----Original Message----- > On 12 February 2015 at 18:29, Warren R. Baltimore II wrote: > ** > ARS 6.3 > Oracle 10x > Sun OS 5.1 > > A little help please! > > My legacy server is showing an issue that I have not dealt with > before. > > A couple of days, my database started showing some problems > related to tablespace. This caused a bunch of weird issues. The > tablespace issue has been resolved. A couple of my users had closed their > clients during that time and when they came back received the error message > that they were still logged on and would they like the other session > closed. They would answer in the affirmative, but when they would then log > back on, they would get the same message. I then tried to kick them off > from the admin tool, but they would still get the message. > > I then triggered (I think) a re-cache by adding a display only > checkbox and then doing a modify all against all users with that checkbox > checked. I did this based on kbase articles that talked about this type of > issue. However I still have a couple of users who are getting this message. > > User logs don't show a need for them to be released, in fact they > just show them logging in as normal. > > They are able to work by just closing (using the x to close the > window). None the less, it is very annoying! > > Any ideas? > > Thanks! > > > -- > > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > > > > > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > -- Warren R. Baltimore II Remedy Developer 410-533-5367 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
