I just asked my Account Rep. I got this reply: SmartIT = Service Provider (Service Desk Agent) = No License Cost
MyIT = Service Consumer (End User) = License Cost So just for the app itself, SmartIT is no separate license and MyIT is a separate license. HTH, Tim From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Monday, February 16, 2015 4:31 PM To: arslist@ARSLIST.ORG Subject: Remedy My IT Question. ** Can anyone explain how licensing is handled in Remedy My IT. Specifically does every uses of MY IT have to have a fixed or floating license? Is there a way that uses can login as guest so that they can just submit. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
