Hi Mark, Whatever is the input mapping will be the qualification of those filters running on service action and setting the output mapping.
You can open the filters running on service action after this active link and check -----Original Message----- From: "LJ LongWing" <lj.longw...@gmail.com> Sent: 25-03-2015 10:52 PM To: "arslist@ARSLIST.ORG" <arslist@ARSLIST.ORG> Subject: Re: Service Question ** Mark, Look for filters on the 'Service' form that fire on action 'Service', instead of Sumbit/Modify/etc....depending on the design, you may find many or few...but, once you have identified all of the services, you can see how the workflow works. On Wed, Mar 25, 2015 at 11:15 AM, Brittain, Mark <mbritt...@navisite.com> wrote: ** HI All, In a new incident if I type a contact’s last name the active link HPD:INC:PCS_100Search executes a service that does a search by last name and returns contact information. In the input mapping “PERFORMCONTACTSEARCHNAME” is mapped to z1D Action. The input and output mapping is only on the HPD Help Desk so I am assuming that services are stored somewhere and when “PERFORMCONTACTSHEARCHNAME” is used, the stored actions are executed. I admit, I don’t’ know how a service works and the Workflow Guide is not at all helpful. Any information would be greatly appreciated. ARS 7.6.04 SP5 ITSM 7.6.04 SP2 Thanks Mark Mark Brittain Sr. OSD Systems Engineer ITILv3 Foundation, Continual Service Improvement NaviSite, Inc. – A Time Warner Cable Company mbritt...@navisite.com Office: 315.634.9337 Mobile: 315.882.5360 This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
