Fred/LJ, FYI, ITSM has a variable concept within the Task Management System (i.e. Change and Incident Tasks). They allow data to be passed between records. Often they are used in automation (BladeLogic uses them in its integratio I think).
https://docs.bmc.com/docs/display/public/change81/Variable+templates *Variable templates* are the registration records that the task > administrator creates and defines for variables in TMS. > *Variables* are pieces of data (for example, in a change request or an > entry in the parent object) that are passed to and from task groups and > tasks, and into flows in TMS. This information can be recorded and used as > the basis for making decisions in qualifications or as input for other > tasks, task groups, and flows. Variable data can be generated > automatically, or it can be supplied manually by resources working on the > task. > In the definition stage, the task administrator creates variable templates > that are used for mapping in to or out of fields. Then, during the > execution stage, these variables exchange data between the task group, > task, or flow at runtime. > You can register any piece of information as a variable template. You give > it a name and assign it a default value, if needed. Like you guys I am a custom developer but I have also dabbled in ITSM the last few years. Jason On Thu, Mar 26, 2015 at 9:26 AM, Danaceau, Chris <chris.danac...@finra.org> wrote: > ** > > Not trying to get system variables from the OS, rather trying to > initialize a system variable template with data from the parent Change > Request. > > > > -- > > Thank You, > > > > Chris Danaceau > > FINRA > > 240-386-6728 (desk) > > 301-367-8949 (cell) > > Remedy FAQ > <http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ> > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Grooms, Frederick W > *Sent:* Wednesday, March 25, 2015 3:38 PM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Is it possible to pass data from a Change Request to a > System variable? > > > > ** > > In a filter a simple Set Fields with PROCESS action can get an environment > variable from the server > > > > On Windows > > $PROCESS$ cmd /c echo %VARIABLE% > > On Unix/Linux > > $PROCESS$ echo $VARIABLE > > > > > > i.e. To get the TEMP location > > In a set fields action set a character field to > > $PROCESS$ cmd /c echo %TEMP% > > > > NOTE: You may then have to do a replace on the field to remove the return > at the end (Some versions of *nix will allow you to do echo –n $VARIABLE > which will output without the trailing newline) > > > > Fred > > > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] *On Behalf Of *LJ > LongWing > *Sent:* Wednesday, March 25, 2015 2:14 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Is it possible to pass data from a Change Request to a > System variable? > > > > ** > > Chris, > > Write a batch file/perl script/your favorite language that will get the > variable and it's value and put it in the output of the script. Put the > script on all of your environments. Create a filter that does a set-field > run-process that populates a field with the output from that script, then > do whatever you want with the output :) > > > > > > On Wed, Mar 25, 2015 at 1:03 PM, Danaceau, Chris wrote: > > ** > > I want to use the environment (when Dev) to bypass certain tasks. Thought > maybe a system variable would do this, but I can’t see how to populate it > from data on the parent Change. Not much guidance for this in the > documentation. I can map it INTO a task, but cannot figure out how to > populated it. > > > > -- > > Thank You, > > > > Chris Danaceau > > FINRA > > 240-386-6728 (desk) > > 301-367-8949 (cell) > > Remedy FAQ > <http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ> > > > > Confidentiality Notice:: This email, including attachments, may include > non-public, proprietary, confidential or legally privileged information. If > you are not an intended recipient or an authorized agent of an intended > recipient, you are hereby notified that any dissemination, distribution or > copying of the information contained in or transmitted with this e-mail is > unauthorized and strictly prohibited. If you have received this email in > error, please notify the sender by replying to this message and permanently > delete this e-mail, its attachments, and any copies of it immediately. You > should not retain, copy or use this e-mail or any attachment for any > purpose, nor disclose all or any part of the contents to any other person. > Thank you. > > > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > Confidentiality Notice:: This email, including attachments, may include > non-public, proprietary, confidential or legally privileged information. If > you are not an intended recipient or an authorized agent of an intended > recipient, you are hereby notified that any dissemination, distribution or > copying of the information contained in or transmitted with this e-mail is > unauthorized and strictly prohibited. If you have received this email in > error, please notify the sender by replying to this message and permanently > delete this e-mail, its attachments, and any copies of it immediately. You > should not retain, copy or use this e-mail or any attachment for any > purpose, nor disclose all or any part of the contents to any other person. > Thank you. > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
