Scott, The AR System environment translates the DISPLAY language only. It does not do anything with the data language. Whatever is entered as DATA will be as entered and will not be converted or translated.
So, since the categorization fields are CHARACTER fields, the data in them will not be translated. If you wanted to change the data, you could do it through workflow because there is a matching value, but it would be a custom addition. If the field was a selection field, the value stored is the numeric representation so the word shown would change between languages. If the field is a numeric field, that is stored in an internal format so it would change formatting based on the locale/preference. If the field were a date or time field, that is stored in an internal format so it would change formatting based on the locale/preference. But, character fields…. We simply cannot automatically try and convert random text. We do have some customers who are using automated language translation software to translate text into parallel fields for key fields. But, that is not a standard feature of the product at this time. I hope this helps, Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Wednesday, April 22, 2015 10:46 AM To: arslist@ARSLIST.ORG Subject: Question on Languages and ITSM 8.1 ** Not sure if the below made it to the list so I am posting it again..... I was wondering if anyone here can shed some light on how multi-languages are handled in ITSM 8.1. For example: If I have a help desk in Spain and I have already upload their prod an op-cats in Spanish. Then when Spain transfers a ticket to the the USA help desk, which has it's prod and op-cats uploaded in English. How will the prod and op-cats appear in the USA system if it originated in Spain? Oh forgot to mention it's all 1 single system with Spain and the USA both being separate tenants. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
