thanks for your anwers.
I still don't understand how you choose a specific trouble ticket, you just
call getfieldtable by passing a form name and change the status and the
diary by ars_setentry but of which ticket?!
2007/5/15, Jeff Murphy <[EMAIL PROTECTED]>:
Paizo wrote:
> Hi Listeners,
>
> I would like to know how to modify a trouble ticket, for example change
> its status and write some lines on the diary field of the note. I didn't
> find examples about this, can you give some hints please?
>
Off the top of my head..
$c = ars_Login(server, user, pass);
%t = ars_GetFieldTable($c, "Form Name");
ars_SetEntry($c, "Form Name", $t{'Status'}, "Closed",
$t{'Diary'}, "All fixed!")
|| die $ars_errstr;
ars_Logoff($c);
something fairly close to that. Combine the above with the
documentation, and you should be on your way!
jeff
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