Hi, Hope you are doing well.
This is Ray from Realsoft Inc. Please go through the below requirement, If you are comfortable with this position please send me your updated resume to r...@realsoftinc.com *Role: Sr. Avaya IVR Programmer* *Location: Scranton, PA* *Duration: 12+ Months * The Contact Center Specialist is responsible for analyzing, planning, designing and developing quality based Contact Center applications based on the MetLife technology platform. This person must have quality communication and technical skills and be able to work in a team environment to insure quality support to MetLife business units. The position requires extensive experience in contact center operations, contact center technologies and contact center strategies. The candidate must also possess experience in software development, deployment and maintenance. Management of cross-functional teams as well as departments is required. This position will add business value by delivering contact center solutions, through a team of technology professionals, which efficiently use our current environment and take advantage of new technologies to build highly utilized and effective applications. The position requires working knowledge of contact center technologies with an emphasis on Avaya solutions. This includes the analysis, design, development, testing, installation, and maintenance of systems and acting as interface with contact center business partners for day to day support as well as execution of projects to improve and evolve the contact center operations. Projects utilize a variety of hardware and software technologies and may include new code construction, modifications to existing modules, and/or package implementation. *Specific responsibilities include:* Support Avaya Infrastructure ensuring platform is fully operational and meets documented Service Level objectives. Experience with Avaya Framework and Avaya IVR tools such as Dialog Design, Eclipse Framework, Computer Telephony Interfaces and Nuance Speech Platform. - Support/Implement periodic upgrades of the Avaya Infrastructure as required. Includes both patch updates and full version upgrades. - Implement, document, and maintain Avaya Voice Portal IVR Applications for all business units. Support business requests for routing changes using the necessary process controls to ensure production operation is not at risk. - Exhibit proficiency in the installation and configuration of Avaya Voice Portal and Avaya Aura Voice and CTI Platform. - Provide second level support and maintenance for the Nuance Speech Platform. Support periodic platform upgrades and/or solution design changes that may arise. - Provide first level support and maintenance for the MetLife Call Center Platform. Support periodic platform upgrades and assist with troubleshooting scheduling issues that may arise with business users -- Thanks & Regards Ray 732-658-5432 -- You received this message because you are subscribed to the Google Groups "Companies Looking for IT Out Staffing & Recruitment" group. To unsubscribe from this group and stop receiving emails from it, send an email to arunsinh+unsubscr...@googlegroups.com. To post to this group, send email to arunsinh@googlegroups.com. Visit this group at https://groups.google.com/group/arunsinh. For more options, visit https://groups.google.com/d/optout.
