HI All Greetings from *3sixD consulting!! *We are looking to fill a position for my direct client as per the below description!
Please email the resume ASAP to *sia.nationalrecrui...@gmail.com**. * *We accept all Visa holders for C2C , C2H and W2 roles * IT Infrastructure/ IT Incident Admin 24 months Contract Peoria IL Candidate Responsibilities .Job Duties/Responsibilities may include, but are not limited to: Coordinate infrastructure and application teams to restore normal service operation as quickly as possible. Challenge the team to minimize adverse impact on business operations when restoring service. Monitoring high incidents to proactively prevent Critical incidents from occurring. Provide timely written and verbal status updates to Caterpillar enterprise and senior management for assigned incidents and problem ticket escalations. When applicable, create a problem ticket for a given Critical incident. Lead application / technical incident resolution, including off-shift and weekend support functions. Escalate incidents to senior management as needed. When applicable, coordinate SWAT (escalated problem management) activities. Typical Day Manage any active critical IT incident, check emails, addressing pressing issues. Most of the work will be remedy ticket resolution. Almost like a project manager will lead others to restore service as quickly as possible, facilitate discussions, engage management, communicate status updates. Technical Skills Bachelors Degree in Computer Science or equivalent At least 3 years of Infrastructure Management experience. Strong IT infrastructure knowledge Remedy knowledge ITIL Foundation certification (preferred) Soft Skills Strong verbal and written communication skills, problem solving skills, customer service and interpersonal skills. Ability to lead projects, work across teams, and involve other parts of the organization in the development of solutions with limited supervision. Ability to work independently and manage one’s time as well as well as being a collaborative team member. Adaptability & responsiveness to department needs and goals. Good planning and decision-making skills. Good conflict management skills Proven experience of working in a similar, high pressure, multi-platform environment Thanks Sia 913-703-4656 <(913)%20703-4656> -- You received this message because you are subscribed to the Google Groups "Companies Looking for IT Out Staffing & Recruitment" group. To unsubscribe from this group and stop receiving emails from it, send an email to arunsinh+unsubscr...@googlegroups.com. To post to this group, send email to arunsinh@googlegroups.com. Visit this group at https://groups.google.com/group/arunsinh. For more options, visit https://groups.google.com/d/optout.
