Level 2 Help Desk Location: Pittsburgh, PA Duration: 6 month contract Rate: Open
Face to Face interview required on Monday 3/20 No H1b Visa copy is required for submission *Essential Duties and Responsibilities:* - Must be able to provide telephone support to customers on scheduled shift(s). - Required to be logged in to the Automated Call Distribution and Ticketing System in an active state for the majority of their shift. - Ensures all calls are accepted using either a handset or headset. Speakerphones are not permitted in the Information Center areas for the purposes of support. - Responds to customer voice mails and enter corresponding tickets with a high level of detail. - Meets Incident Ticket Service Level Agreements at a ninety (90) percent success rate. - Generates personal daily open call report(s) and has this available at all times for review. - Responds to all open tickets daily in accordance with Information Center Policies regarding follow up and callbacks. - Accounts for active project tasks or customer items in Numara Footprints System. - Closes all tickets within target Service Level Agreement. - Acknowledges all personal and automatic assignments within fifteen (15) minutes of receipt. - Ensures all open ticket(s) carrying over to the next business day have a journal entry indicating actions taken and reasons for remaining open. - Provides project support or seeks additional work from Information Technology Operations Manager, as needed. - All other duties as assigned. *Required Qualifications:* - Knowledge of Microsoft Office. - Thorough knowledge of Client Personal Computer based computer applications and software systems architecture with emphasis on Windows 7 and Office 2010 - Basic understanding of document management systems and Intranet/email strategies - Demonstrated problem-solving skills - Effective communicator with analytical acumen to successfully troubleshoot computer systems and provide adequate assistance to users Regards, Parul Gupta, IT-Technical Recruiter P: 609-632-1299, E: pgu...@sourceinfotech.com 3840 Park Avenue, Suite C-205, Edison, NJ-08820 Hangout: <http://www.inceptdatasolutions.com/> guptaparul...@gmail.com *------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------* *Disclaimer:** If you are not interested in receiving our e-mails then please reply with a "REMOVE" in the subject line at * *rem...@sourceinfotech.com* <rem...@sourceinfotech.com> *for automatic removal. And mention all the e-mail addresses to be removed with any e-mail addresses, which might be diverting the e-mails to you. We are sorry for the inconvenience.* -- You received this message because you are subscribed to the Google Groups "Companies Looking for IT Out Staffing & Recruitment" group. To unsubscribe from this group and stop receiving emails from it, send an email to arunsinh+unsubscr...@googlegroups.com. To post to this group, send email to arunsinh@googlegroups.com. Visit this group at https://groups.google.com/group/arunsinh. For more options, visit https://groups.google.com/d/optout.
