*JOB TITLE: Business Intelligence Analyst (Customer Operations)*
*Location: Samford, CT* *Rate: $40/hr* *Duration: 6 months CTH* *Client: Charter* *No H1B and OPT* *BI analyst:* - *1-2 years of experience* - *Candidates need to understand the difference between a data analyst and BI analyst* - *Must be able to work w/ a warehouse and understand BI concepts, not just pulling data and putting in to excel* - *Ideal candidate will understand ETL concepts, but don’t have to actually do ETL work* *JOB SUMMARY* Responsible for supporting and managing a program of business unit-focused initiatives designed to help business partners drive value from information. The role will contribute to Charter’s success by ensuring Customer Operation’s needs and goals are realized through analysis and reporting activities of the Business Intelligence Group. Responsible for supporting the Manager of Business Intelligence to empower Customer Operations leadership with concise, high-quality information, helping them leverage it to identify and address business opportunities and threats, this analyst will provide consultation on the interpretation of data to various business partners throughout the organization. Ideal candidates will have prior experience in call center/customer service analytics and reporting. *MAJOR DUTIES AND RESPONSIBILITIES* *Actively and consistently support all efforts to simplify and enhance the customer experience* Instill best practices across the company using Business Intelligence tools and philosophies from front line employees to executive leadership Provide expert advice and education in the usage and interpretation of business data relevant to the business unit Communicate data nuances and insights to all levels of the company in a clear and concise manner Utilize the user group forum to share best practices around analytical findings based on the analysis conducted Manage detailed project plans used to drive successful project completion. Including gathering detailed business requirements, process requirements, establishing definitions and gaining approval Provides in-depth technical expertise with all aspects of the solution design and implementation, including requirements definition, data acquisition processes, data modeling, process automation, escalation procedures, construction and deployment Identify solutions to enhance the existing Business Intelligence infrastructure processes and technology. Create forecast models for business leaders on the future performance of the business Leverage expert knowledge of Business Intelligence capabilities and deep familiarity with business trends identifying opportunities and threats Work with cross functional teams to ensure alignment Perform other duties assigned by management *PREFERRED QUALIFICATIONS* *Skills / Abilities and Knowledge* *Ability to read, write, speak and understand English* Exceptionally strong communication skills both written and verbal Prior experience and passion for leveraging data to drive significant business impact Solid statistical knowledge and intuition ideally utilized in A/B or multivariate testing (or related analytics) Demonstrated experience with reporting/Business Intelligence tools (MicroStrategy preferred) Ability to speak to large groups Advanced presentation skills Ability to perform critical thinking in the area of data analysis and process Strong team and relationship building skills Ability to lead and mentor Ability to prioritize and organize effectively and manage multiple projects/assignments Proven ability to perform in a fast-paced environment Experience in Avaya, Aspect Workforce, ICOMS, and/or CSG preferred *Education* Bachelor’s degree in Economics, Mathematics, or Business Administration *Related Work Experience * 2 to 4 years relevant technical or business work experience 1 to 2 years project management experience Experience with Cable TV, Internet, and/or Phone products & services or other related industry experience Regards, Parul Gupta, IT-Technical Recruiter P: 609-632-1299, E: pgu...@sourceinfotech.com 3840 Park Avenue, Suite C-205, Edison, NJ-08820 Hangout: <http://www.inceptdatasolutions.com/> guptaparul...@gmail.com *------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------* *Disclaimer:** If you are not interested in receiving our e-mails then please reply with a "REMOVE" in the subject line at * *rem...@sourceinfotech.com* <rem...@sourceinfotech.com> *for automatic removal. And mention all the e-mail addresses to be removed with any e-mail addresses, which might be diverting the e-mails to you. We are sorry for the inconvenience.* -- You received this message because you are subscribed to the Google Groups "Companies Looking for IT Out Staffing & Recruitment" group. To unsubscribe from this group and stop receiving emails from it, send an email to arunsinh+unsubscr...@googlegroups.com. To post to this group, send email to arunsinh@googlegroups.com. Visit this group at https://groups.google.com/group/arunsinh. For more options, visit https://groups.google.com/d/optout.
