C'da, I know Alpana uses ICICI quite often.
Sometime last year we sent a check to a charity based in Assam and Delhi. Oh, boy, did ICICI give us the runaround. The first thing they did was to promptly debit the amount from our account here. But they did not credit the charity, but instead kept the amount as 'withheld' or something. They wanted a copy of the Passport (relevant pages), and some other details. We felt very uncomfortable with that process. We faxed the passport copy - they didn't receive it, and again, and again. The thing is they lost it the darn copy. The charity administrator was in Delhi, and had to personally go several times to the ICICI branch to get this resolved. All this, in spite of the fact that we have an account in ICICI, and so does the charity. I promised myself not to get into this headache of gifting by checks - unless you go there personally and give cash maybe.. But, it is not just ICICI. The State Bank of India has similar problems. When we approached them at their Chennai branch, the lady was very efficient, got us the money etc fast. She wanted to know, why we are not depositing/using the account more frequently. I told her their online banking does not work. She got into a huff, and told me NRIs don't know what they are talking. She gave me new passcodes, and promised me it would work like a charm. Well, we came back, and tried, and tried... till I started thinking, it really must be me. Later on, come to find out that it works SBI to SBI - and I must have a SBI account in the US. This was a few years ago... maybe things have changed, but I don't have the patience nor the inclination. --Ram On Thu, Jul 7, 2011 at 9:07 AM, Chan Mahanta <cmaha...@gmail.com> wrote: > I don't know if any netter has used ICICI Bank's much vaunted NRI > services. I have and it has not been fun! > > See below: > > > > From: Chan Mahanta <cmaha...@gmail.com> > > Date: July 7, 2011 8:53:33 AM CDT > > To: "NRI Service" <n...@icicibank.com> > > Cc: Chan Mahanta <cmaha...@gmail.com> > > Subject: Re: 'ICICICARE=042-078-385' Cannot Login > > > > I am glad that finally someone read my mail to respond about the issues > and not merely sent back a > > perfunctory form letter. Thank you. > > > > Here is one more thing I would like to point out: When someone finally > called from ICICI bank on July 05, > > it was around 10:00 PM, US time. I had already gone to bed. My wife, who > took the call, only > > knew that the transaction finally went thru. She did not know of all the > hassles I had to endure > > in the meantime. The point I wish to make is that when your > international help desk calls back, should they not know that > > 10:00 pm is not the most opportune time to call? Should they not know > who they are calling, in what continent, at what time? > > > > Allow me to tell you one more horror story, from January of this year: I > had to apply, on paper, to get an e-Transfer URN by filling out > > an application form and mailing it to Mumbai. It could not be performed > thru the web. I did mail itr by registered air mail, including the required > ICICI Bank > > Internet Banking ID number. And after two or three weeks, I received an > e-mail, informing me that they received my application but could not > > process is because it lacked some number or other and that I should call > the helpline. At that point I just gave up on eTransfer services, knowing > the usefulness > > of the help desk folks. But guess what, while I was pulling my hair out > trying to send money via Money2India this time, like I did before, because > > I could not eTransfer, and could not log in, after one of a number of > various attempts, I received an URN Number, one that they told me earlier in > the year that could not be processed! So much for PROCESS ! > > > > This is nothing personal. I hope YOU can help make the much touted ICICI > bank's EASE of TRANSACTION actually happen. > > > > > > > > > > > > > > On Jul 7, 2011, at 5:46 AM, NRI Service wrote: > > > >> Dear Mr. Mahanta, > >> > >> We value your relationship with ICICI Bank and regret the inconvenience > caused to you. > >> > >> We are deeply concerned with the issues raised by you in your e-mail. We > regret that our service couldn't live up to your expectations. > >> > >> We appreciate your feed back. We are constantly trying to improve our > services and any comments / feedback will be most welcome to help us serve > better. > >> > >> Do keep writing to us with your suggestions and feedback. This enables > us to work towards, improving our services. It is our constant endeavor to > modify our processes based on your suggestions. > >> > >> Sincerely, > >> > >> --------- > >> Customer Service Manager > >> ICICI Bank Limited > >> > >> CONFIDENTIALITY INFORMATION AND DISCLAIMER: > >> This e-mail message may contain confidential, proprietary or legally > privileged information. It should not be accessed by anyone who is not the > original intended recipient. If you have erroneously received this message, > please delete it immediately and notify the sender. You will appreciate that > e-mail transmission cannot be guaranteed to be secure or error-free as its > contents are susceptible to loss, damage, interception, destruction, etc. > Before opening any attachments please check them for viruses and defects. > The notice appended to the e-mails is not intended to prejudice the > interests of our customers in any manner or to evade responsibility for any > act of done with the endorsement of ICICI Bank. > >> > >> > >> -----Original Message----- > >> From: Chan Mahanta (cmaha...@gmail.com) > >> Date: Tuesday, July 05, 2011 06:10 PM > >> To: NRI Service (n...@icicibank.com) > >> Cc: Chan Mahanta (cmaha...@gmail.com) > >> Subject: Re: Cannot Login > >> > >> That is not the whole truth! > >> > >> The truth is that I did NOT get any help from your staff. I resolved it > myself with many attempts. > >> > >> There was yet another problem, which, again your help staff could not > resolve for me yesterday > >> and gave me the runaround. This was after logging in and entering the > info. on the sending bank, recipient's name > >> bank etc. and the amount, the screen would no go on to the next step. > Your help staff told me it was my computer's > >> firewall and when I told her what my computer is and the firewall info., > she told me she could not help, > >> because she is not familiar with a Mac ( my iMac ) that I will have to > call tech-services or some such thing. > >> > >> But the problem was NOT the firewall at all. > >> > >> It was because your website is poorly designed and does not tell the > user HOW the AMOUNT to be transferred > >> has to be entered. When I entered X,000.00 (US dollars), it dd not > recognize it, and the transaction would > >> not go thru. > >> > >> After many attempts , by chance, when I entered X000 ( US dollars), it > went thru. > >> > >> Shouldn't your website designers have informed the user of such a basic > and elementary piece of info. > >> to complete the transaction? > >> > >> I must say that ICICI Bank's help staff left a lot to be desired. Their > propensity to pass the buck is not NEW. I have suffered that before! > >> > >> cm > >> > >> > >> > >> > >> > >> > >> > >> > >> > >> > >> > >> On Jul 5, 2011, at 7:17 AM, NRI Service wrote: > >> > >>> Dear Mr. Mahanta, > >>> > >>> Greetings from ICICI Bank. > >>> > >>> With reference to our telephonic conversation on July 05, 2011, I > confirm that your query with regards to logging into Money2India stands > resolved. > >>> > >>> Sincerely, > >>> > >>> ------------------------ > >>> Customer Service Officer > >>> ICICI Bank Limited > >>> > >>> Inform us if your contact details have changed. > >>> > >>> Note :Please do not reply to any e-mail that asks you for your > bank-account-related information / details. These are called phishing > e-mails and are designed with intent to fraudulently capture your bank > account and personal details for misuse etc. > >>> > >>> CONFIDENTIALITY INFORMATION AND DISCLAIMER: > >>> This e-mail message may contain confidential, proprietary or legally > privileged information. It should not be accessed by anyone who is not the > original intended recipient. If you have erroneously received this message, > please delete it immediately and notify the sender. You will appreciate that > e-mail transmission cannot be guaranteed to be secure or error-free as its > contents are susceptible to loss, damage, interception, destruction, etc. > Before opening any attachments please check them for viruses and defects. > The notice appended to the e-mails is not intended to prejudice the > interests of our customers in any manner or to evade responsibility for any > act of done with the endorsement of ICICI Bank. > >>> > >> > > > > _______________________________________________ > assam mailing list > assam@assamnet.org > http://assamnet.org/mailman/listinfo/assam_assamnet.org > _______________________________________________ assam mailing list assam@assamnet.org http://assamnet.org/mailman/listinfo/assam_assamnet.org
