[Assam] Harvard MBA Newsletter: Fool vs. Jerk: Whom Would You Hire

[umesh sharma]

HBS Working Knowledge <[EMAIL PROTECTED]> wrote:

To: [EMAIL PROTECTED]
Date: Mon, 8 Aug 2005 14:22:43 -0400 (EDT)
From: HBS Working Knowledge <[EMAIL PROTECTED]>
Subject: Newsletter: How to Measure Customer Profitability

HIGHLIGHTS THIS WEEK
A Balanced Scorecard Approach To Measure Customer Profitability
Decision Rights: Who Gives the Green Light?
Negotiating as a Team
Readers Respond: Is there an "Efficient Market" in CEO Compensation?

Plus: Book and Web reports
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NEW ON THE SITE
A Balanced Scorecard Approach To Measure Customer Profitability
http://hbswk.hbs.edu/item.jhtml?id=4938&t=marketing
Happy customers are good, but profitable customers are much better. In this article, professor and Balanced Scorecard guru Robert S. Kaplan introduces BSC Customer Profitability Metrics. From Balanced Scorecard Report.

Decision Rights: Who Gives the Green Light?
http://hbswk.hbs.edu/item.jhtml?id=4939&t=organizations&iss=y
Four steps to ensure that the right decisions are made by the right people. HBS professor emeritus Michael C. Jensen explains in Harvard Management Update.

Negotiating as a Team
http://hbswk.hbs.edu/item.jhtml?id=4940&t=negotiation&iss=y
Do you know how to find strength in numbers? The secret, according to this article from Negotiation, is to agree on the substance of the negotiation, then identify, leverage, and smoothly coordinate each team member's unique abilities.

Readers respond: Is There an "Efficient Market" in CEO Compensation?
http://hbswk.hbs.edu/item.jhtml?id=4941&t=heskett&oid=4930&rid=4941&hid=-1&aid=-1
Readers respond to Jim Heskett: Could change in inflated CEO compensation come from the increased level of competition among global companies with significantly different approaches to the compensation of senior managers?

BAKER LIBRARY SUMMARIES
BOOK REPORTS
Managing at the Leading Edge: New Challenges in Managing Nonprofit Organizations
by Mike Hudson
Jossey-Bass, 2005
http://hbswk.hbs.edu/book-review.jhtml?t=nonprofit&id=4936
Why nonprofits need to strengthen their internal systems and external strategies to be more effective.

Essentials of Business Process Outsourcing
by Thomas N. Duening and ! Rick L. Click
Wiley, 2005
http://hbswk.hbs.edu/book-review.jhtml?t=operations&id=4935
A primer on outsourcing: It's not just about saving money.

Knowledge Leadership: The Art and Science of the Knowledge-based Organization
by Steven Cavaleri and Sharon Seivert with Lee W. Lee
Butterworth-Heinemann, 2005
http://hbswk.hbs.edu/book-review.jhtml?t=leadership&id=4937
Yogis, Commissars, and you.

ON THE WEB
Urban Institute
http://hbswk.hbs.edu/web-review.jhtml?id=4944&t=nonprofit
Research on trends, demographics, and economics in urban America.

MOST POPULAR STORIES
Six Steps to Operational Innovation
http://hbswk.hbs.edu/item.jhtml?id=4927&t=operations

How Toyota and Linux Keep Collaboration Simple
http://hbswk.hbs.edu/item.jhtml?id=4928&t=technology

How to Choose the Best Deal
http://hbswk.hbs.edu/item.jhtml?id=4926&t=negotiation

Fool vs. Jerk: Whom Would You Hire?
http://hbswk.hbs.edu/item.jhtml?id=4916&t=career_effectiveness

You Only Have One Supply Chain?
http://hbswk.hbs.edu/item.jhtml?id=4929&t=dispatch

NEW RESEARCH AT HBS
http://hbswk.hbs.edu/new-research.jhtml
A listing of the latest research papers, publications, and cases written by Harvard Business School faculty.

BEST OF FACULTY Q&As
The U.S. Patent Game: How to Change It
http://hbswk.hbs.edu/facultyQAs.jhtml?t=facultyQAs
Innovators and society are paying too high a price in the current patent system, says a new book by Adam B. Jaffe and Harvard Business School's Josh Lerner. A book excerpt and Q&A with Lerner.

ELSEWHERE AT HARVARD BUSINESS SCHOOL
Private Equity and Venture Capital
HBS Executive Education program
http://www.exed.hbs.edu/redirects/pevcwk/index.html
October 19-21, 2005

Corporate Social Responsibility (! CSR): Strategies to Create Business and Social Value
HBS Executive Education program
http://www.exed.hbs.edu/redirects/csrwk/index.html
October 23-26, 2005

Changing the Game: Negotiation and Competitive Decision Making
HBS Executive Education program
http://www.exed.hbs.edu/redirects/dmwk/index.html
October 23-28, 2005

Choices: The Next Chapter of Success
HBS Executive Education program
http://www.exed.hbs.edu/redirects/chowk/index.html
October 23-30, 2005

Burning Questions: The Return to Growth
Harvard Business School Publishing Conference
http://www.burningquestions.com
October 5-7, 2005


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