HI, Hope you are doing great Please find the requirement below, If you find yourself comfortable with the requirement please reply back with your updated resume.
*Position: ITIL Business Analyst Location: Owings Mills, MD Duration: 12+Months Mode: F2F Visa: GC Citizen* Responsibilities: • Summary: Will lead efforts in creating, updating or completion of practice guide documents for multiple practice areas under STQM (Service Transition and Quality Management). This person will lead in collecting information from practice leaders & subject matter experts about their functional areas. This includes vision, processes, services, operational goals, & Key performance indicators. This person will follow guidelines and standards already in place to build these guides with an emphasis on common standards, connectivity and ease of use by readers of all types including (staff, leadership, audit, compliance, & internal customers). • Key Requirements: Personal soft skills (Interviewing, understanding, communications, translating verbal to written) Knowledge of Service Transition operational & functional areas. Leadership of Technical writing staff (Prefer technical writing background earlier in career) • Working background in any or all of the following disciplines: Centers of Excellence, project or other Management Offices, Software Tool Management, Defect Management, Software Quality Assurance, Test Data management, Test environments management, Release management, Testing Automation, Metrics and Reporting, Knowledge Management. • Solid background in document standards with ability to adhere to, create and modify document standards, version standards. • Sharepoint 2013 Administration & structure including deep knowledge of document centers, libraries, complex lists, information and knowledge sharing. • ITIL Framework Certification • ITIL Service Transition Certification • LEAN Six Sigma *Regards, Aabhas Swami IDC TECHNOLOGIES INC Direct: 408-457-9399 Ext 2057 Email: **sw...@idctechnologies.com* <sw...@idctechnologies.com> * Address: 1851 McCarthy Boulevard, Suite 116, Milpitas, CA , USA, 95035* -- You received this message because you are subscribed to the Google Groups "Associate Programs" group. To unsubscribe from this group and stop receiving emails from it, send an email to associate_programs+unsubscr...@googlegroups.com. To post to this group, send email to associate_programs@googlegroups.com. Visit this group at http://groups.google.com/group/associate_programs. For more options, visit https://groups.google.com/d/optout.
