I've already done all three, and I did #2, #3, then #1. I won't be 
giving the user their new password until they have fixed their PC. :)

At 04:43 AM 3/17/2009, GrayHat wrote:

> >> One of my users had their PC compromised,
> >>  and their SMTP password stolen by a trojan.
> >> This was then used to log into my server from zombie
> >> spam bots and  send massive amounts of spam all
> >> over the world.
>
> > 1) Remove trojan by antivirus software ( or simply reinstall OS)
> >
> > 2) change password of this user
> >
> > 3) clear spam e-mails files from "ASSP\notspam\"  folder and clear
> >     spam recipients from whitelist ( or simply restore from backup)
>
>I'd switch 1<->2 I mean, FIRST change the password, THEN
>proceed to the cleanup so that, during the cleanup the account
>won't be abused by other bots
>
>
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