Hi.
I have someone trying to send me email and ASSP is rejecting the email with:
'550 5.0.350 Remote server returned an error -> 502 AUTH not supported'
This is coming from hotmail.com and I need to note that other
hotmail.com addresses don't seem to have the issue. Here's what I was
sent by the sender (specific details redacted) - any help would be
appreciated:
mail.domain.com rejected your message to the following email addresses:
em...@domain.com (em...@domain.com)
Your message couldn't be delivered. When Office 365 tried to send the
message, the external email server returned the error below. This is
probably due to a problem or policy setting on the recipient's email system.
Check the error for information about the problem. The error might tell
you what went wrong and how to fix it. For example, if it says the
message was blocked due to a potential virus, try sending the message
again without attachments.
For Email Admins
This error was reported by an email server outside Office 365, and if
the sender is unable to fix the problem by modifying their message then
it's likely that it's a problem that only the recipient's email admin
can fix.
Check the error for information about the problem. The error might
tell you what went wrong and provide clues for how to fix it. For
example, if it says the message was rejected due a Sender Policy
Framework (SPF) issue then you'll have to work with your domain
registrar to properly configure your SPF record.
Check the error for information about where the problem is
happening. For example, look for a domain name like contoso.com. This
tells you which organization was responsible for the error. The
recipient's email server could be causing the problem, or it could be
due to a third-party service that your organization or the recipient's
organization is using to process or filter email messages.
If you can't fix the problem, contact the responsible party's email
admin. This could be the recipient's email admin, your smart host
service admin, or someone similar. Provide them with the error code and
error message from this non-delivery report (NDR) to help them
troubleshoot the issue.
Unfortunately, Office 365 support is unlikely to be able to help with
these kinds of externally reported errors.
mail.domain.com gave this error:
Remote server returned an error -> 502 AUTH not supported
Diagnostic information for administrators:
Generating server: DM3NAM03HT184.mail.protection.outlook.com
em...@domain.com
mail.domain.com
Remote Server returned '550 5.0.350 Remote server returned an error ->
502 AUTH not supported'
Original message headers:
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=hotmail.com;
s=selector1; h=From:Date:Subject:Message-ID:Content-Type:MIME-Version;
bh=6jodEu0Ju+YlJ9JVsap1/+vSGYj/FE1UUiIy7HLKNPU=;
b=VbHBN9ICpHtQ6fsI95f879vZ2x3doLUpKReMzLO5mqSHLVOSKNQ2VtiHPrUEX958WoOa6GghSZ5wxxrFWH3zeL+8EZzD+ONay+BT0+4FkAF5zNBxMQHtpUELYo4yivdJYGPUkLNitWuHKc0bdedHzZRFhYtYYjZT+edu2Bl3EMOTkft59DljKwHdHEJJo1Jm7fBcFR5w9pVz7+csvlUV+CF5jc2nge+U5irkhL/AU8Mnn1NGnWYW6jobnGyKSipBht0zPJ/gDSrxTxE22BI2ThTWPqtA6oVig0oplpGSiVLZLHvDegOWp8ynfwgyLGrBai8HxoTgHi+K2ERD9UTJIw==
Received: from DM3NAM03FT059.eop-NAM03.prod.protection.outlook.com
(10.152.82.56) by DM3NAM03HT184.eop-NAM03.prod.protection.outlook.com
(10.152.83.61) with Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P256) id 15.20.345.19;
Tue, 16
Jan 2018 23:12:04 +0000
Received: from DM5PR1201MB0203.namprd12.prod.outlook.com (10.152.82.53) by
DM3NAM03FT059.mail.protection.outlook.com (10.152.82.207) with
Microsoft SMTP
Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P256) id
15.20.345.19 via Frontend Transport; Tue, 16 Jan 2018 23:12:04 +0000
Received: from DM5PR1201MB0203.namprd12.prod.outlook.com
([10.174.107.15]) by
DM5PR1201MB0203.namprd12.prod.outlook.com ([10.174.107.15]) with mapi id
15.20.0407.012; Tue, 16 Jan 2018 23:12:04 +0000
From: user <em...@hotmail.com>
To: "em...@domain.com" <em...@domain.com>
Subject: subject
Thread-Topic: subject
Thread-Index: AQHTjxb6mJQ1F5b6tU6Dd9KEnwcEOA==
Date: Tue, 16 Jan 2018 23:12:04 +0000
Message-ID:
<dm5pr1201mb0203dc1bff34c2228242fe8bf2...@dm5pr1201mb0203.namprd12.prod.outlook.com>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
x-incomingtopheadermarker:
OriginalChecksum:6330DDEFB518AE52630FD4C5D2D840BAE261931060448AF9CC956EDA34C53F17;UpperCasedChecksum:D5588A595D359D0017D72278817E5AC34153E8ECAC6BDD284ADDCD3F285EB080;SizeAsReceived:6814;Count:44
x-ms-exchange-messagesentrepresentingtype: 1
x-tmn: [ukxialcITiaso5rfjBjHBflM/m3CL0Fo]
x-ms-publictraffictype: Email
x-microsoft-exchange-diagnostics:
1;DM3NAM03HT184;6:oOUHtbOs7mmScJKWIizC3prKBQ4xAgrhhSUL91UvVpH5ANzPW5h/5gtTE+sOmEmY0WkqkMOEbIRI95roQLoPifUeJVZBNjLofcBfktNArH054CBp+sWwiloXLPhLVAxUDQ62ojZVNzXQy163foxgOkahhN2/0rBVi2PcphzAHyfQfcnvOILlHuLyZGoTXGMetxgRx+5NQDnJSH2NPX0PqhFvIxVg9/llGsthC0ckGDyGgR2NYvPng9mngUq2TOgWxmkbPX/ppFcb0Rg8Kb9+2TpzL8emu9z6N0jcF1Vu1HDmB3GW8DCne6euMY4lTlj+tV9goRVcQdG/DSwnZkY+mZiF48N13X/yT9Z/w6nJhoQ=;5:ynXRBDGVtVDU9UWDW8iZqyCGM4FAe1Ahjrq0ZspaI48uThl4oaYZvDbRMi9sbOCsXeK72FVC2n33rs2jetnoxCZ58w+2TEZS1v5Bo6RCkE5lDN7kqxRHZjaK62eVh50YVbypLMow0TPCMV99OLSisGBJFeHzIWsZnW54u2KCUT0=;24:4AmG8QJ+Sti0tJ7Kk4gN56jVSpGuvMw8k9pmcbSgHsucSbNSkaxRMYJLB/CQ/dO/tLo0XFUj2Cnqxj1GswOyO1pS4JHYG9oRsg8qbYXioVE=;7:+e6knhjOT17nzOFNdSOm9qXhj0Csd+id/bQo54cwBSfCHpRv6ao4xZApTJjN4RgLATfdibWHd5keiWl0jSWNRrUZClPufOnInR8+oh+sF2885JsWdKkCjs1oNA7lu5LzGhk9e+rh8dYWvfCM0CqCZc/EnfWQJ/23P4fX/B0lO7sSAp0/4bU447hnerk7Cy0MfulUd+cjVXBNqPWlnMZw0IQgaxHvVeXeF2ed3STvhQMpzW2ocMWHa9G3ItIcG0Zh
x-incomingheadercount: 44
x-eopattributedmessage: 0
x-microsoft-antispam:
UriScan:;BCL:0;PCL:0;RULEID7020095)(201702061074)(5061506573)(5061507331)(1603103135)(2017031320274)(2017031324274)(2017031323274)(2017031322404)(1603101448)(1601125374)(1701031045);SRVR:DM3NAM03HT184;
x-ms-traffictypediagnostic: DM3NAM03HT184:
x-ms-office365-filtering-correlation-id:
f39dbf67-4ee8-4f49-59da-08d55d368eb1
x-exchange-antispam-report-cfa-test:
BCL:0;PCL:0;RULEID444000031);SRVR:DM3NAM03HT184;BCL:0;PCL:0;RULEID100000803101)(100110400095);SRVR:DM3NAM03HT184;
x-forefront-prvs: 0554B1F54F
x-forefront-antispam-report:
SFV:NSPM;SFS7070007)(98901004);DIR:OUT;SFP:1901;SCL:1;SRVR:DM3NAM03HT184;H:DM5PR1201MB0203.namprd12.prod.outlook.com;FPR:;SPF:None;LANG:;
spamdiagnosticoutput: 1:99
spamdiagnosticmetadata: NSPM
Content-Type: multipart/alternative;
boundary="_000_DM5PR1201MB0203DC1BFF34C2228242FE8BF2EA0DM5PR1201MB0203_"
MIME-Version: 1.0
X-OriginatorOrg: hotmail.com
X-MS-Exchange-CrossTenant-Network-Message-Id:
f39dbf67-4ee8-4f49-59da-08d55d368eb1
X-MS-Exchange-CrossTenant-originalarrivaltime: 16 Jan 2018 23:12:04.6085
(UTC)
X-MS-Exchange-CrossTenant-fromentityheader: Internet
X-MS-Exchange-CrossTenant-id: 84df9e7f-e9f6-40af-b435-aaaaaaaaaaaa
X-MS-Exchange-Transport-CrossTenantHeadersStamped: DM3NAM03HT184
Farokh
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