You need to post the logs from ASSP, not some third party bounce message...
On Mon, 12 Feb 2018, 20:17 Farokh - Best Tech Service, LLC, <
far...@besttechsvc.com> wrote:
> Hi, I sent the message below back on January 22, but didn't see any
> responses, so I'm sending it again, since I'm seeing the error more
> frequently.
>
> Any pointers would be appreciated.
>
> Thanks!
>
> I have someone trying to send me email and ASSP is rejecting the email
> with:
>
> '550 5.0.350 Remote server returned an error -> 502 AUTH not supported'
>
> This is coming from hotmail.com and I need to note that other hotmail.com
> addresses don't seem to have the issue. Here's what I was sent by the
> sender (specific details redacted) - any help would be appreciated:
>
> mail.domain.com rejected your message to the following email addresses:
>
> em...@domain.com (em...@domain.com)
> Your message couldn't be delivered. When Office 365 tried to send the
> message, the external email server returned the error below. This is
> probably due to a problem or policy setting on the recipient's email system.
>
> Check the error for information about the problem. The error might tell
> you what went wrong and how to fix it. For example, if it says the message
> was blocked due to a potential virus, try sending the message again without
> attachments.
>
> For Email Admins
> This error was reported by an email server outside Office 365, and if the
> sender is unable to fix the problem by modifying their message then it's
> likely that it's a problem that only the recipient's email admin can fix.
>
> Check the error for information about the problem. The error might
> tell you what went wrong and provide clues for how to fix it. For example,
> if it says the message was rejected due a Sender Policy Framework (SPF)
> issue then you'll have to work with your domain registrar to properly
> configure your SPF record.
> Check the error for information about where the problem is happening.
> For example, look for a domain name like contoso.com. This tells you
> which organization was responsible for the error. The recipient's email
> server could be causing the problem, or it could be due to a third-party
> service that your organization or the recipient's organization is using to
> process or filter email messages.
> If you can't fix the problem, contact the responsible party's email
> admin. This could be the recipient's email admin, your smart host service
> admin, or someone similar. Provide them with the error code and error
> message from this non-delivery report (NDR) to help them troubleshoot the
> issue.
>
> Unfortunately, Office 365 support is unlikely to be able to help with
> these kinds of externally reported errors.
>
>
> mail.domain.com gave this error:
> Remote server returned an error -> 502 AUTH not supported
>
>
>
>
>
>
>
> Diagnostic information for administrators:
>
> Generating server: DM3NAM03HT184.mail.protection.outlook.com
>
> em...@domain.com
> mail.domain.com
> Remote Server returned '550 5.0.350 Remote server returned an error -> 502
> AUTH not supported'
>
> Original message headers:
>
> DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=hotmail.com;
> s=selector1; h=From:Date:Subject:Message-ID:Content-Type:MIME-Version;
> bh=6jodEu0Ju+YlJ9JVsap1/+vSGYj/FE1UUiIy7HLKNPU=;
>
>
> b=VbHBN9ICpHtQ6fsI95f879vZ2x3doLUpKReMzLO5mqSHLVOSKNQ2VtiHPrUEX958WoOa6GghSZ5wxxrFWH3zeL+8EZzD+ONay+BT0+4FkAF5zNBxMQHtpUELYo4yivdJYGPUkLNitWuHKc0bdedHzZRFhYtYYjZT+edu2Bl3EMOTkft59DljKwHdHEJJo1Jm7fBcFR5w9pVz7+csvlUV+CF5jc2nge+U5irkhL/AU8Mnn1NGnWYW6jobnGyKSipBht0zPJ/gDSrxTxE22BI2ThTWPqtA6oVig0oplpGSiVLZLHvDegOWp8ynfwgyLGrBai8HxoTgHi+K2ERD9UTJIw==
> Received: from DM3NAM03FT059.eop-NAM03.prod.protection.outlook.com
> (10.152.82.56) by DM3NAM03HT184.eop-NAM03.prod.protection.outlook.com
> (10.152.83.61) with Microsoft SMTP Server (version=TLS1_2,
> cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P256) id 15.20.345.19; Tue,
> 16
> Jan 2018 23:12:04 +0000
> Received: from DM5PR1201MB0203.namprd12.prod.outlook.com (10.152.82.53) by
> DM3NAM03FT059.mail.protection.outlook.com (10.152.82.207) with Microsoft
> SMTP
> Server (version=TLS1_2,
> cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P256) id
> 15.20.345.19 via Frontend Transport; Tue, 16 Jan 2018 23:12:04 +0000
> Received: from DM5PR1201MB0203.namprd12.prod.outlook.com
> ([10.174.107.15]) by
> DM5PR1201MB0203.namprd12.prod.outlook.com ([10.174.107.15]) with mapi id
> 15.20.0407.012; Tue, 16 Jan 2018 23:12:04 +0000
> From: user <em...@hotmail.com> <em...@hotmail.com>
> To: "em...@domain.com" <em...@domain.com> <em...@domain.com>
> <em...@domain.com>
> Subject: subject
> Thread-Topic: subject
> Thread-Index: AQHTjxb6mJQ1F5b6tU6Dd9KEnwcEOA==
> Date: Tue, 16 Jan 2018 23:12:04 +0000
> Message-ID:
> <dm5pr1201mb0203dc1bff34c2228242fe8bf2...@dm5pr1201mb0203.namprd12.prod.outlook.com>
> <dm5pr1201mb0203dc1bff34c2228242fe8bf2...@dm5pr1201mb0203.namprd12.prod.outlook.com>
> Accept-Language: en-US
> Content-Language: en-US
> X-MS-Has-Attach:
> X-MS-TNEF-Correlator:
> x-incomingtopheadermarker:
> OriginalChecksum:6330DDEFB518AE52630FD4C5D2D840BAE261931060448AF9CC956EDA34C53F17;UpperCasedChecksum:D5588A595D359D0017D72278817E5AC34153E8ECAC6BDD284ADDCD3F285EB080;SizeAsReceived:6814;Count:44
> x-ms-exchange-messagesentrepresentingtype: 1
> x-tmn: [ukxialcITiaso5rfjBjHBflM/m3CL0Fo]
> x-ms-publictraffictype: Email
> x-microsoft-exchange-diagnostics:
> 1;DM3NAM03HT184;6:oOUHtbOs7mmScJKWIizC3prKBQ4xAgrhhSUL91UvVpH5ANzPW5h/5gtTE+sOmEmY0WkqkMOEbIRI95roQLoPifUeJVZBNjLofcBfktNArH054CBp+sWwiloXLPhLVAxUDQ62ojZVNzXQy163foxgOkahhN2/0rBVi2PcphzAHyfQfcnvOILlHuLyZGoTXGMetxgRx+5NQDnJSH2NPX0PqhFvIxVg9/llGsthC0ckGDyGgR2NYvPng9mngUq2TOgWxmkbPX/ppFcb0Rg8Kb9+2TpzL8emu9z6N0jcF1Vu1HDmB3GW8DCne6euMY4lTlj+tV9goRVcQdG/DSwnZkY+mZiF48N13X/yT9Z/w6nJhoQ=;5:ynXRBDGVtVDU9UWDW8iZqyCGM4FAe1Ahjrq0ZspaI48uThl4oaYZvDbRMi9sbOCsXeK72FVC2n33rs2jetnoxCZ58w+2TEZS1v5Bo6RCkE5lDN7kqxRHZjaK62eVh50YVbypLMow0TPCMV99OLSisGBJFeHzIWsZnW54u2KCUT0=;24:4AmG8QJ+Sti0tJ7Kk4gN56jVSpGuvMw8k9pmcbSgHsucSbNSkaxRMYJLB/CQ/dO/tLo0XFUj2Cnqxj1GswOyO1pS4JHYG9oRsg8qbYXioVE=;7:+e6knhjOT17nzOFNdSOm9qXhj0Csd+id/bQo54cwBSfCHpRv6ao4xZApTJjN4RgLATfdibWHd5keiWl0jSWNRrUZClPufOnInR8+oh+sF2885JsWdKkCjs1oNA7lu5LzGhk9e+rh8dYWvfCM0CqCZc/EnfWQJ/23P4fX/B0lO7sSAp0/4bU447hnerk7Cy0MfulUd+cjVXBNqPWlnMZw0IQgaxHvVeXeF2ed3STvhQMpzW2ocMWHa9G3ItIcG0Zh
> x-incomingheadercount: 44
> x-eopattributedmessage: 0
> x-microsoft-antispam:
> UriScan:;BCL:0;PCL:0;RULEID7020095)(201702061074)(5061506573)(5061507331)(1603103135)(2017031320274)(2017031324274)(2017031323274)(2017031322404)(1603101448)(1601125374)(1701031045);SRVR:DM3NAM03HT184;
> x-ms-traffictypediagnostic: DM3NAM03HT184:
> x-ms-office365-filtering-correlation-id:
> f39dbf67-4ee8-4f49-59da-08d55d368eb1
> x-exchange-antispam-report-cfa-test:
> BCL:0;PCL:0;RULEID444000031);SRVR:DM3NAM03HT184;BCL:0;PCL:0;RULEID100000803101)(100110400095);SRVR:DM3NAM03HT184;
> x-forefront-prvs: 0554B1F54F
> x-forefront-antispam-report:
> SFV:NSPM;SFS7070007)(98901004);DIR:OUT;SFP:1901;SCL:1;SRVR:DM3NAM03HT184;H:
> DM5PR1201MB0203.namprd12.prod.outlook.com;FPR:;SPF:None;LANG:;
> spamdiagnosticoutput: 1:99
> spamdiagnosticmetadata: NSPM
> Content-Type: multipart/alternative;
>
> boundary="_000_DM5PR1201MB0203DC1BFF34C2228242FE8BF2EA0DM5PR1201MB0203_"
> MIME-Version: 1.0
> X-OriginatorOrg: hotmail.com
> X-MS-Exchange-CrossTenant-Network-Message-Id:
> f39dbf67-4ee8-4f49-59da-08d55d368eb1
> X-MS-Exchange-CrossTenant-originalarrivaltime: 16 Jan 2018 23:12:04.6085
> (UTC)
> X-MS-Exchange-CrossTenant-fromentityheader: Internet
> X-MS-Exchange-CrossTenant-id: 84df9e7f-e9f6-40af-b435-aaaaaaaaaaaa
> X-MS-Exchange-Transport-CrossTenantHeadersStamped: DM3NAM03HT184
>
>
>
>
> Farokh
>
> ----------------------------------------------------------------------------
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>
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