Anonymous Account wrote:
Smaller providers can benefit from this in part by not misleading consumers. I really wish that some of these state attorney generals would go after the way the bigger providers shout "unlimited" but very softly whisper "not really" to get subscribers. That would only help smaller providers who want to offer a no-nonsense pay-for-play service. It's rather hard to do that when consumers believe they can get a $25/month voip account and then use 30k minutes per month. If that seems unrealistic, think of someone who has just moved with his spouse and teenagers to another state.Slashdot is carrying the following article at: http://hardware.slashdot.org/hardware/05/05/05/2217236.shtml?tid=167&tid=215&tid=154&tid=109&tid=123
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No good technology goes unpunished by the inertia police. First it was
the state of Texas that decided to sue Vonage over consumer
impressions of its support of 911 service; now, as kamikaze-Tech
writes "Luispr, a member of the Vonage VoIP Forum has posted a TMC.net
article titled VoIP E911: Michigan Atty. General Says Vonage
Misleads." That article notes Michigan Attorney General Mike Cox's
announcement "that Internet-based telephone service provider Vonage
Holdings Corporation will now face legal action for misleading
consumers about the company's emergency 9-1-1 service."
Note that this is specifically about ads alleged to mislead customers
about 911 capabilities, related to but distinct from the objection to
VoIP that it doesn't in the first place provide the same location
information to 911 operators that conventional telephone service does.
See also this earlier story about the FCC pushing 911 requirements on
VoIP providers. -----
I think that they should also be required to disclose(and not in fine print) that they will be constantly monitoring calling patterns of so-called unlimited accounts since they are not really unlimited at all. It is an invasion of privacy and all consumers(residential or business) have a right to know in advance of it.
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