I have been asking the following question to myself for quite some time. Since Voxee was generally praised for their responsiveness ( I am their customer and they have been good), I posed the following question to Voxee after they announced their DID service:
"If I port my business clients' primary business DIDs (main incoming number used for years) to Voxee and in an UNLIKELY event Voxee goes belly-up (like LiveVOIP), what happens to my clients' DIDs? How does he port back to other carrier? is their any regulation governing this?"
They did response by saying that as long as the customer is in good standing, they will "port out" the DIDs to other carrier. BUT, they didn't answer the real question about what happens if Voxee goes belly up.
I read much of the discussion on this list and elsewhere about per minute rates (both incoming and outgoing). But, at the end of the day, if your DID is out service, you are out of business!
In my opinion, the DID decison is much more critical than chossing a termination provider. One can have multiple termination providers configured in their PBX, so that if one is unavailable, the call can be terminated using another route. But one CANNOT have multiple DID providers.
The situation in general, and C. Hatton Humphrey's horrible experience in particular, does raise some fundamental questions. I hope that service providers, including Voxee, and legal-types will jump in to elicit some answers.
1. I assume that only CLECS and ILECS can own the DID numbers in a particular US state. (International DID ownership raises even more questions since many service providers (resellers) are now offering international DIDs).
2. Who is ultimatley responsible for LNP - the "current DID owner" or the "future DID owner".
3. Is their any regulation about what happens to the DID number if the service provider (reseller), or even the CLEC, goes belly up.
4. Does the LNP regulation offer any recourse and damages to the end user?
Thanks for indulgence and best regards,
smbPBX
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