Polycom is not yet shipping - at least on Monday when I last checked.
We too had so many problems with Snoms in this situation. we have
stopped using, and most customers want them replaced with Polycoms.
We started using FOP as a display with a dedicated computer and flat
screen for operators. In most cases the customer just wants to see
who is on the line and it works very well for this. We do not even
install with keyboards and mouse so they cannot use for anything
other than display. I am hopeful the new Polycom sidecars - which
only work with the IP601 - will be succesful.
On Sep 28, 2005, at 8:08 AM, Dean Collins wrote:
Polycom have an attendant phone, not sure how large it can expand
to but I’ve seen a 3 car photo of one.
Cheers,
Dean
From: [EMAIL PROTECTED] [mailto:asterisk-biz-
[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Wednesday, 28 September 2005 8:47 AM
To: asterisk-biz@lists.digium.com
Cc: [EMAIL PROTECTED]; [EMAIL PROTECTED]; [EMAIL PROTECTED]
Subject: [Asterisk-biz] Serious Problem with SNOM Attendant phones
- NeedHelp
Importance: High
Hi,
One of my biggest customer, with more than 300 hundred persons
using asterisk, is having bing problems with the SNOM phones used
at the operator position (Attendant Console). We currently have 3
operator attending incoming calls and bypassing them to the rest of
the company.
We did not find any alternative for SNOM to use as Attendant
Console (phone for the operator). We need Operators to have a
keypad where the could observe the most important extensions of the
office, and be able to transfer a call very fast (just pressing a
button).
Recently, SNOM released a new model. The SNOM-360 phone, that was
ideal for that. However, it only supports one keypad (around 30
extensions), althought previous models were able to support several
of them. SNOM tolds us they are working on this, but they would not
have a solution until end of the year (at least). We had pay in
advance for the models a lot of time ago, but it seems there is a
lot of problems with SNOM stock, and they did not got units to
server us. Finally, and due a hard preassure, SNOM sent us directly
3 used phones they got in their lab. We received the password of
only 2 of them.
A week after being in production, we started with a lot of problems
with them. Such as phones reboot themselfes each 10 minutes. We
tryed to upload a more recent firmware, but one of them got
broken. We have NOW in production just on phone, that still
reboots each 10 minutes. Problem is on the SNOM phone, since with
all the phones we have connected to Asterisk everything goes ok.
Customer is unable to attend all theirs calls, and is really
upset. I need to react very fast.
Trying to anticipate to this, one of our developers did a program
for the Operator. That program used the Asterisk Manager API of
asterisk in order to check events, and allow the operator to use a
program to chek extension status and forward the call to any
extension very fast. However, it seems that Asterisk becomes
unstable when has a lot of traffic and your are using one of those
programas, and having that program installed caused a lot of
crashes (we think Asterisk Manager API is not very stable, so
far). We do not like FOP because it is complicated to use for an
untrained operator, that could easily lost calls, and do incorrect
operations. We need a more powerfull software for this.
I saw that 3COM has also attendace phones with a lot of extensions,
but they do not distribute yet that phone on Europe. I need a very
fast and urgent solution for my operators, and have a phone for
them asap.
Could any one, please, suggest me any solution ? Any one could
serve me really fast a Attendance Phone, with a lot of extensions,
for using on Asterisk to deal with this problem? (please, no more
SNOMs, customer does not want further to see them).
Since this problem is really urgent I will appreciate if any one
having any proposal could contact directly with me at andres at
europesip.com. Any suggestions of specific phones with keypads (to
be used as Attendance Phones) or programs we could use for the
operator, will help a lot.
kind Regards,
Andres
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