Michael Welter wrote:
Juan Cardenas wrote:
I own a small call center and the implementation of VOIP has been a
nightmare. Since I operate 24/7 I tend to notice more than those of
us working 9-5 of system problems. I use Voicepulse Connect! Service
and their DID’s have had problems everyday at the most crucial hour,
usually 5pm. I have already lost customers do to this and it makes
want to ask, how many like me are out there. What steps has you taken
to make your VOIP solution for reliable. Server wise, Asterisk wise
everything has been great. It’s these VOIP outages that kill me. If
it’s not about calls that don’t ring in, it’s busy DID numbers or you
cant dial out. I don’t want to point fingers at one company, but
that’s who I use. I use another company and on my first day which was
today! their DID’s went down for about 1 hour.
[switch from one provider to another, then another and back ]
Rather than burning a bunch of time with customer service, I'm now
bouncing around to whatever vendor that is working. Eventually, as in
the TelIAX case, their problems get fixed. Hopefully, NuFone will
start accepting calls someday.
So, I would recommend having a current accounts with several vendors.
And you might want to read about ChanIsAvail.
http://www.voip-info.org/wiki/index.php?page=Asterisk+cmd+ChanIsAvail
Yes, let asterisk deal with the flakiness of the VOIP providers. Though
how do you deal with this for incoming calls? Have the incoming numbers
forward to another number on another provider if they don't go through?
Anyone have any details on a setup like this?
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