I think you miss the point. They are trying to establish a "one stop shop"
for the client to call. If the client had to call Digium, Sangoma, Polycom,
and their channel bank manufacturer for support, why would they need support
from a service provider? If they had the skill level, they probably would
not NEED a separate service provider.
Then this is what needs to be done:
1 - Make a list of skills you wish to support
2 - Make a list of contractors for each skill
3 - Define a reasonable per hour support rate
4 - Build an asterisk system which prompts for the client PIN, then
gives the client an IVR to choose from for each skill
5 - Once the client has chosen the skill, dial all related contractors'
phones simultaneously (they MUST disable voicemail)
6 - After the contractor has hanged his phone, have a callback script
call the client back to prompt for quality feedback from time to time.
You might want to record the calls as well
7 - Use Asterisk's CDRs to
a) Bill the client
b) Pay the contractor
c) Pocket a profit
Cheers,
Jean-Michel.
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