I am working on creating an Asterisk call center queueing application which will be an addition to our hosted services product.
I currently have the functionality I need developed within Asterisk, but am falling short on finding a solution to provide the customer with a user interface into their queue statistics.
I have evaluated queue-metrics and Asterisk-Guru's queue statistics solutions, but both fall short on my needs (which on the surface, appear simple).
We plan to provide call center functionality via agents logging into a queue using the CallBackAgentLogin function of Asterisk.
The hierarchy of our service will be:
- ITSP - Us
- Tenant - Customer
- Agent - Customer agent who will answer ingress queue calls.
I would like to use/develop an application that allows the following:
- The customer to login to a web portal (unique to their tenant)
- The customer is able to see the basic call metrics parsed from the queue.log file (which can either be parsed locally or from a remote server)
- The customer is able to view available agents and current queue stats (which is parsed from data retrieved by connecting to the AGI)
I would really prefer to use an open-source solution, or a commercial solution that offers me the code and the flexibility to manipulate the code on a need to basis.
Questions:
Does a solution exist that I am overlooking that may provide the functionality I am after?
Is there a developer out there who we could contract to assist in creating this application?
Thanks for your time and advice.
/Chris
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