I speak read/write perfect french,english, and can answer Spanish emails.. I read, but I fear the slang of Hispanic has gotten away since my last 6 months in puerto Vallarta.
How much is the pay ? -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Steve Totaro Sent: Thursday, June 29, 2006 8:48 AM To: Commercial and Business-Oriented Asterisk Discussion Subject: RE: [asterisk-biz] Need to Outsource Spanish Calls (6 DedicatedAgents Required) I am an Asterisk consultant too. All calls will be routed through our T3 and then sent out over IP or possibly to a DID. The VoIP scenario would be much better since the agents would log directly into our queue. Reports would be handled here since we are in the center of the call flow, we use Queuemetrics and some in-house developed reporting. Agents log into our CRM and are paid according to hours worked and possibly conversion/sales commission. Implementation on this end is already there. Do these centers you speak of have asterisk running? I guess that would be our only hurdle. Before we go any further, give me some pricing for implementation and the hourly agent rate. If your call center in Colombia is CallZilla then we have decided they do not meet our needs. If your call center in the US is TTC then they also do not meet our needs. Thanks, Steve Totaro > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > Sent: Wednesday, June 28, 2006 1:13 PM > To: Commercial and Business-Oriented Asterisk Discussion > Cc: Steve Totaro > Subject: Re: [asterisk-biz] Need to Outsource Spanish Calls (6 Dedicated > Agents Required) > > > Steve: > > I can connect you with 3 call centers, in Ecuador, Colombia and USA > respectively. All operators college educated, and excellent on > sales, and excellent rates. Connection is internet to a backbone > with via fiber, so quality is excellent. > > As an asterisk consultant, I will handle the implementation. > Reports, billing, etc, are taken care of. > > Feel free to contact me at 917-613-5479. Will be happy to set up > testing for you. > > VTY > C. Savinovich > ITN-Telecom > > > [EMAIL PROTECTED] > > > I am interested in outsourcing Spanish calls. Bilingual a plus but not > > required (English). > > > > I need six dedicated agents between the hours of 8AM to 3AM and initial > > volume will be around 500 calls a day and quickly increasing. You will > > need to be able to implement some simple integration with our CRM. > > Calls will be both scripted sales as well as customer support. > > > > We currently have this outsourced to a company but they are not meeting > > our expectations. This is a long term contract opportunity. Please > > feel free to forward this email to anyone that is interested, and anyone > > interested, please reply with at as close to a real quote as possible. > > > > Obviously from there we will sign NDAs, check references, and test > > quality before actually routing live calls. > > > > Near toll quality VoIP (SIP/Asterisk) is preferred, will consider a US > > based DID if the price is right. > > > > Thanks, > > Steve Totaro > > _______________________________________________ > > --Bandwidth and Colocation provided by Easynews.com -- > > > > asterisk-biz mailing list > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-biz > > > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > asterisk-biz mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-biz _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-biz mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-biz _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-biz mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-biz