Re: [asterisk-biz] Altigen For Sale

Fri, 18 Aug 2006 09:15:43 -0700

There are a few limitations on Altigen to make it work the way we need it to.
 
Our Altigen system was purchased before I started working here. We have IVR menus that need DB query's and such. It is possible to do that with Altigen, but since it is closed source software, you have to pay an Altigen Developer to write the program, then you have to purchase SDK licenses (which 10 are offered with the system). For people that don't need such an advanced IVR system, Altigen would work perfectly... and if you have money to burn, you can have Altigen write it for you. For call centers, this system is perfect. It has tons of reporting tools, but unfortunately "stuff" that we don't necessarily need... and missing a few things we do need.
 
Altigen also only handles h.323 traffic. Although they are releasing v6.0 later this year that will be SIP. (upgrade fees also involved)
 
Thanks,
 
William Piper
 
On 8/17/06, Stephen Wingfield <[EMAIL PROTECTED]> wrote:
William
 
Purely for my own and possibly others' curiosity, if you don't mind me asking :
 
Given you have made such an important sunk cost and that the Altigen clearly is a very good piece of capital, may I ask, why the move to an asterisk based system ?
(clearly though your now selling of a perfectly good system indicates that Asterisk has given you more than 15,000 USD of 'worth')

Also interested as to how also are your agents interacting day to day with the Asterisk, if this was a custom build to link with CRMs any issues you did experience?
 
Steve
----- Original Message -----
Sent: Wednesday, August 16, 2006 6:31 PM
Subject: [asterisk-biz] Altigen For Sale

 
List,
 
Since we have moved completely to Asterisk for our PBX, we have decided to get rid of our Altigen phone system.
 
I'm sure there are lots of you out there that deal with more than just Asterisk, so I figured it wouldn't hurt to offer it on this forum before throwing it up on eBay.
 
This system can send and receive calls via PSTN POTS lines, or via h.323. We have used it exclusively with a carrier that handles h.323 to terminate and originate 95% of our calls. Call quality is superb.
 
Below is what is included:
 
Server:
19" rack mount server.
Pentium 3 processor
261MB RAM
Windows 2000 Advanced Server OS
1 - 10/100 NIC
2 - 80GB HDD RAID 1
 
Hardware:
1 - QtmAM0804U (8 pots 4 extensions)
1 - QtmAM0012U (12 extensions)
2 - TritonAL12EXT (2x12 extensions)
1 - Triton Resource (Resource board)
2 - TritonVoIP12PT (2x12 VoIP extensions)
1 - Dongle (to make it all work :-)
 
Software & Licenses:
40 - Station
21 - Agent Seat
201 - Altiview Session
1 - AltiSupervisor Client Session
10 - SDK Connection Session
OE 5.0A Base License
AltiServ Contact Center
Call Router Advanced
 
Pictures:
 
We have over $50,000 invested. 
Selling for ~ $15,000 or best offer. 
 
We also have some IP and Analog phones that were used with this system that are for sale seperately.
 
Please contact me today if you are interested.
I'll be posting it on eBay tomorrow afternoon.
 
Thanks,
 
William Piper

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