On Feb 4, 2008 7:01 AM, Andor Czafik (Akakiko) <[EMAIL PROTECTED]> wrote: > Hi, > > I am new in this list, and my english is not so good, so sorry for my > english. > We want to change our external callcenter to new, internal callcenter, > but first time, we need to work with external parallel. > We will connect to our telephone provider with sip trunk, and the X > percentageof incoming calls will be forwarded to external callcenter, > and 100-X percentage will go to our queue of agents. > My question is, how can i make this forwarding rule, the percentage is > allways changing. > My idea, please tell me, while is a stupid idea: > Ill make 11 normal sip extensions, 1 queue, and ill make 10 sip > trunks, and with 10 sip trunks i will connect to 10 sip extensions. > From this 10 trunks, X percentage is ringing on 1 sip extension, and > this extension goes to external callcenter. And the remains trunks goes > to our queue of agents. > Its working now, but only with two asterisk server, because i can not > connect to localhost with sip trunks. And this is my second question, > how can i connect to localhost sip extension (loopback connections with sip) > I use asterisk with destar. > Thanks for helping > Andor
You lost me with localhost. I have done something similar to what you are describing with fastagi that connected to a database and returned a queue (extension really) based an a large number of variables. You could use that same principle for your application. Setup a local queue on one extension and a dial on another extension. call comes in ---> hits AGI --> AGI hits database which based on your metrics and chan variables returns an exten -> resume dialplan at X extension. This way you keep most your logic outside of Asterisk itself which allows greater flexibility now and in the future. Maybe later you want to weight percentage based on a rolling conversion figure, time of day, language, DID, ANI, or whatever business logic makes more sense. It becomes much easier to test different strategies. Thanks, Steve Totaro _______________________________________________ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-biz mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-biz
