Hello Naveed, while we do not do the imnplementation, our call center monitoring suite QueueMetrics is meant to operate on a cluster of Asterisk servers doing inbound or outbound and do the reporting and real-time monitoring based on business rules and not which box is actually processing the call. We have a number of clients who implemented pretty interesting things on top of that and are quite happy :) See http://queuemetrics.com for more details, or contact us off-list. Thanks l.
In data Fri, 01 Feb 2008 00:58:04 +0100, Naveed Nazir <[EMAIL PROTECTED]> ha scritto: > I have an opportunity to bid for setting up and management of a > distributed call center. The client plans to grow to 1000 seats between > multiple locations. > > Can some one guide me to the solutions available out there (commercial & > open source). I would also like to hear about your good or bad > experiences with a particular solution, or their known quirks. > > What kind of numbers are we talking about. What would the team recommend > as a good distributed architecture. > > Are there any providers of 800 toll free service that can take the call > nationally, then make a SIP or SS7 querry to our database engine and > terminate to a dynamically assigned number anywhere in the country using > our response. Ideally, we would like to be in the media stream for > monitoring / recording / quality control purposes. > > Feel free to contact me offlist with any proposals. > Thanks for your help in advance. > Naveed > > > > > > > > > ____________________________________________________________________________________ > Never miss a thing. Make Yahoo your home page. > http://www.yahoo.com/r/hs -- Home of QueueMetrics - http://queuemetrics.com _______________________________________________ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-biz mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-biz
